Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gayane Matevosyan

Tujunga,CA

Summary

Dedicated Eligibility Worker II at DPSS with a proven track record in application processing and effective communication. Expertly conducted income calculations, ensuring accurate benefit assignments while maintaining confidentiality. Recognized for reducing errors in case management and enhancing client interactions through cultural sensitivity and attention to detail.

Overview

7
7
years of professional experience

Work History

Eligibility Worker II

DPSS
10.2021 - Current
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Interviewed applicants and explained scope of different available benefits.
  • Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
  • Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Reduced errors in case management by consistently updating client information in the database system.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Resolved discrepancies with client applications to verify eligibility.
  • Communicated with people from various cultures and backgrounds on application process.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Assisted clients with completion of applications and paperwork.

Administrative Clerk

Street Level Strategy
03.2018 - 03.2019

• Planning and maintaining the schedule of the VP
• Collect and disseminate various information to the Campaigns Department
• Maintaining contacts and files for the Campaigns Department and Director
• Coordinating resources, such as targeting and polling information
• Assisting in the planning and logistical preparation for Campaigns Department trainings

Education

Bachelor of Arts - Sociology

California State University, Northridge
Northridge, CA
12-2022

Bachelor of Arts - German Language And Literature

Yerevan State Linguistic University of V. Brusov
Yerevan, Armenia
06-2012

Skills

  • Written and verbal communication
  • Application processing
  • Appointment scheduling
  • Applicant interviews
  • Interviewing techniques
  • Social program eligibility
  • Agency resource eligibility
  • Confidentiality
  • Documentation and paperwork

Timeline

Eligibility Worker II

DPSS
10.2021 - Current

Administrative Clerk

Street Level Strategy
03.2018 - 03.2019

Bachelor of Arts - Sociology

California State University, Northridge

Bachelor of Arts - German Language And Literature

Yerevan State Linguistic University of V. Brusov
Gayane Matevosyan