Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valerie Morales

Buckeye,AZ

Summary

Dynamic professional with extensive experience at the Arizona Department of Economic Security, excelling in social program eligibility and application processing. Proven ability to lead teams and enhance operational efficiency, leveraging strong communication skills and cross-cultural sensitivity to serve diverse populations effectively. Bilingual in Spanish, committed to delivering exceptional service in challenging environments.

Knowledgeable Desired Position with solid background in eligibility determination and client assessment. Successfully processed applications and ensured compliance with program regulations. Demonstrated analytical abilities and effective communication skills in facilitating client understanding and program participation.

Overview

1999
1999
years of professional experience

Work History

Eligibility Worker

Arizona Department of Economic Security

As a eligibility worker or determined eligibility for state funded services such as cash, assistance, food, stamps, and medical insurance also dealt with the homeless general assistance program and often had the duties of filling in for the supervisor in his or her absence. I’m also fluently bilingual in Spanish, I speak reading right the language.

Supervisor/Manager

Monterey County Department Of Social Services
03.1986 - 10.1998

I started my position here as a receptionist for child protective services. I went on to be an eligibility worker where I determined state funded, cash, assistance, medical assistance, and food assistance to the public. Also, I held a position here as a receptionist for child protective services. I went on to be a eligibility worker where I determined state funded, cash, assistance, medical assistance, and food assistance to the public. Also, I held a position of clerical supervisor of 11 employees went on to be an eligibility supervisor of eight employees and also I managed a crew of 37 and a night shift where we converted all of our case files from the paper world to the computer world for the whole county of Monterey.

Education

High School Diploma -

Agua Fria Union High School
Avondale, AZ
03.1985

Skills

  • Written and verbal communication
  • Application processing
  • Appointment scheduling
  • Applicant interviews
  • Telephone etiquette
  • Assertiveness
  • Cross-cultural sensitivity
  • Agency resource eligibility
  • Interviewing techniques
  • Confidentiality
  • Social program eligibility
  • Effective communication skills
  • Documentation and paperwork
  • Verbal communication
  • Data entry
  • Application review
  • Social services
  • Resource information

Languages

Spanish
Native or Bilingual

Timeline

Supervisor/Manager

Monterey County Department Of Social Services
03.1986 - 10.1998

Eligibility Worker

Arizona Department of Economic Security

High School Diploma -

Agua Fria Union High School
Valerie Morales