Brittany Perez
Bellflower,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
20
20
years of professional experience
Work History
Eligibility Worker
Department of Social Services
Los Angeles, California
10.2024 - Current
- Contacted client references and employers to determine legitimacy of applicant information.
- Performed outreach activities within the community to inform individuals about available benefits or services they may be eligible for.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Participated in regular training sessions on new policies or procedures related to eligibility requirements.
- Processed benefits applications and documents for food stamps and medical assistance.
- Responded promptly to inquiries from potential applicants by phone or email.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Managed intake of new claims and performed routine follow-ups.
- Prepared documents and applications for submission to appropriate agencies or organizations.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Researched discrepancies in submitted documentation as needed.
- Gathered financial information from clients regarding income, assets and debts.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Coordinated efforts between multiple departments within the organization to ensure efficient processing of paperwork.
- Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
- Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Updated computer databases with current client information and status updates.
- Reviewed applications to verify client information and resolve discrepancies.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Reviewed case files regularly to ensure compliance with regulations and guidelines.
- Informed applicants of other agencies providing useful or related assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Healthcare Administrator
SAN VICENTE SURGERY CENTER
Brentwood, CA
01.2021 - 04.2023
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Maintained records management system to process personnel information and produce reports.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Researched health center standards and guidelines to identify best practices and improvement opportunities.
- Explained policies, procedures and services to patients.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Actively participated in professional development activities such as conferences or seminars.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Represented company professionally when engaging with public and government agencies.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Created business plans to optimize staffing efficiencies and reporting structures.
- Managed conflict resolution between employees when necessary.
- Supervised day-to-day activities of clinical staff members such as physicians, nurses, and technicians.
- Communicated with patients with compassion while keeping medical information private.
Student Service Worker
Long Beach City College
01.2010 - 01.2015
Assistant Safety Director
Tarsco Tank and Refinery
01.2008 - 01.2011
Human Services Manager/Administrative Assistant
SPC Airport Services
01.2005 - 01.2011
Education
Bachelor of Science - Health Care Management
California State University, Dominguez Hills
Carson, CA05-2022
Skills
- Assertiveness
- Social program eligibility
- Confidentiality
- Telephone etiquette
- Benefits programs
- Written and verbal communication
- Cross-cultural sensitivity
- Applicant interviews
- Interviewing techniques
- Agency resource eligibility
- Proficient in [software]
- Financial data assessments
- Appointment scheduling
- Effective customer communication
- Application processing
- Documentation and paperwork
- Applicant support and service
- Applicant engagement
- Effective communication skills
- Application assessment
- Resource information
- Benefits administration
- Social services
- Knowledgeable in [software]
- Application review
- Documentation and reporting
- Policy interpretation
- Proficiency in [software]
- Government relations
- Interviewing
- Microsoft office
- Public assistance
- Data entry
- Income verification
- Public assistance programs
- Eligibility procedures
- Verbal communication
Timeline
Eligibility Worker
Department of Social Services
10.2024 - Current
Healthcare Administrator
SAN VICENTE SURGERY CENTER
01.2021 - 04.2023
Student Service Worker
Long Beach City College
01.2010 - 01.2015
Assistant Safety Director
Tarsco Tank and Refinery
01.2008 - 01.2011
Human Services Manager/Administrative Assistant
SPC Airport Services
01.2005 - 01.2011
Bachelor of Science - Health Care Management
California State University, Dominguez Hills