Griselda Robles Vallejo
Sanger,CA
Summary
Eligibility Worker III with the County of Fresno, while conducting income calculations and facilitating access to public assistance. Skilled in applicant interviews and cross-cultural sensitivity, I excelled in enhancing client understanding of complex programs supporting colleagues during peak workloads. Proven ability to maintain confidentiality and ensure precise communication.
Professional in field of social services with comprehensive experience in eligibility determination and client support. Proven ability to streamline application processes and ensure regulatory compliance. Known for fostering team collaboration and achieving client satisfaction through adaptable and reliable service delivery.
Overview
29
29
years of professional experience
Work History
Eligibility Worker III
County Of Fresno, Department Of Social Services
01.2000 - 06.2022
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
Office Assistant III
County of Fresno Probation Department
01.1995 - 11.1999
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing. Typing of court document from dictation.
Medical Interpreter
County Of Fresno, Maternal Child Health Services
10.1993 - 12.1994
- Maintained strict guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.
- Provide transportation to doctor appointments for mother and infant.
Education
Reedley College
Reedley, CASkills
- Appointment scheduling
- Telephone etiquette
- Assertiveness
- Cross-cultural sensitivity
- Applicant interviews
- Social program eligibility
Languages
Spanish
Full Professional
Timeline
Eligibility Worker III
County Of Fresno, Department Of Social Services
01.2000 - 06.2022
Office Assistant III
County of Fresno Probation Department
01.1995 - 11.1999
Medical Interpreter
County Of Fresno, Maternal Child Health Services
10.1993 - 12.1994
Reedley College
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