Adriana Hernandez
Lompoc,CA
Summary
Temporary Eligibility Worker III, perusing a permanent position and seeking to utilize prior experience as a lead to continue to support others, promote positivity and take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Temporary Eligibility Worker III
County of Santa Barbara
2023.11 - Current
- Provide services that cater to the diverse cultural and linguistic requirements of applicants, promoting equity and respect.
- Evaluate applications for multiple public assistance programs to determine eligibility requirements.
- Obtain vital information from applicants through the interview process and ensure accuracy.
- Demonstrate strong skills in managing and maintaining caseload efficiently.
- Explain program rules, benefits, and requirements to applicants and recipients.
- Compile detailed reports for the unit, outlining pending, out-of-compliance, and ready-to-process cases in the unit.
- Collaborate with supervisor to accomplish daily objectives
- Stay updated on regulations and policies impacting public assistance programs and effectively communicate information to unit
- Support the team by providing assistance with data entry and troubleshooting.
- Ensure timely and efficient support from DBS by initiating contact.
- Assisted staff during CalSAWS go live as part of CalSAWS Change Champion.
Eligibility Worker II
County of Santa Barbara
2023.09 - 2023.10
Temporary Eligibility Worker III (Floater)
County of Santa Barbara
2023.04 - 2023.08
Eligibility Worker II
County of Santa Barbara
2019.06 - 2023.03
Education
Enrolled and seeking to obtain Bachelors in Sociology -
Southern New Hampshire University
Skills
- Bilingual
- Flexibility and adaptability
- Effective communication skills
- Program understanding and advisement
- Empathy and understanding
- Customer service
- Conflict resolution
- Analytical thinking
- Ability to work well under pressure
- Organizational skills
- Time management
- Ability to assist and train others
- Navigating between programs
- Confidentiality
- Policy Knowledge
- Appointment Scheduling
- Interviewing techniques
- Telephone Etiquette
- Application processing
- Teamwork
Certification
- CalSAWS Change Champion
- Red Cross Emergency Training
Timeline
Temporary Eligibility Worker III
County of Santa Barbara
2023.11 - Current
Eligibility Worker II
County of Santa Barbara
2023.09 - 2023.10
Temporary Eligibility Worker III (Floater)
County of Santa Barbara
2023.04 - 2023.08
Eligibility Worker II
County of Santa Barbara
2019.06 - 2023.03
Enrolled and seeking to obtain Bachelors in Sociology -
Southern New Hampshire University
- CalSAWS Change Champion
- Red Cross Emergency Training
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