Ashley Young
Rush
Summary
Eligibility Worker with Isanti County Health and Human Services, skilled in application processing and effective communication. Expertly conducted income calculations and ensured accurate benefit assignments, enhancing client satisfaction. Proficient in maintaining confidentiality while identifying potential fraud, demonstrating assertiveness and attention to detail in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Eligibility Worker
Isanti County Health and Human Services
06.2016 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
Office Support Specialist
Isanti County Family Services
01.2015 - 06.2016
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
Education
Associate of Applied Science - Human Services Eligibility Worker
Pine Technical And Community College
Pine City, MN05-2014
Skills
- Written and verbal communication
- Application processing
- Applicant interviews
- Telephone etiquette
- Benefits programs
- Confidentiality
- Interviewing techniques
- Effective communication skills
- Documentation and paperwork
- Benefits administration
- Assertiveness
Timeline
Eligibility Worker
Isanti County Health and Human Services
06.2016 - Current
Office Support Specialist
Isanti County Family Services
01.2015 - 06.2016
Associate of Applied Science - Human Services Eligibility Worker
Pine Technical And Community College
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