Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Robert Lewis
FORT MYERS,Florida
Work Preference
Summary
Results-oriented sales professional with over 20 years of experience in retail environments. Expertise in developing client relationships, implementing sales strategies, and delivering exceptional customer service. Committed to achieving sales goals and fostering customer loyalty.
Overview
27
27
years of professional experience
Work History
Store Sales Representative
Sherwin-Williams Lowes Business Unit
Naples ,Estero, Ft. Myers , FL
04.2014 - 04.2025
- Assisted customers in selecting paint and supplies for home improvement projects.
- Maintained store appearance through organized displays and clean environments.
- Educated customers on product features, benefits, and application techniques.
- Collaborated with team members to achieve daily sales goals and tasks.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Greeted customers and provided exceptional customer service.
- Developed strong relationships with customers to ensure repeat business.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Grew brand awareness by promoting new products and coordinating merchandising initiatives.
- Participated in team meetings to discuss strategies for increasing sales volume.
- Adhered to all company policies related to customer service standards.
- Performed routine maintenance tasks such as dusting shelves or sweeping floors.
- Ensured that all safety regulations were followed while handling hazardous materials such as cleaning supplies or chemicals.
- Reported any discrepancies in inventory counts or pricing errors to management immediately.
- Prepared promotional materials for display in the store windows or other areas of the store.
- Demonstrated an understanding of loss prevention policies and procedures.
- Assisted customers in selecting appropriate merchandise based on individual needs and preferences.
- Provided product knowledge to customers about features, benefits, and usage of items for sale.
- Assisted customers in selecting products, based on their individual needs and preferences.
- Addressed customer inquiries regarding pricing, availability, product information.
- Attended trade shows or conventions to stay informed about industry trends and developments.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Increased store sales by cross-selling complementary items.
- Built talented and successful team that increased department sales.
- Conducted market research to stay informed about industry trends and competitive products.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Sales Representative
Sherwin-Williams
Fort Myers, Florida
03.1998 - 04.2025
- Managed customer accounts and ensured satisfaction with product offerings.
- Developed strong relationships with clients to understand their needs.
- Collaborated with team members to improve sales strategies and processes.
- Assisted in inventory management and restocking of materials as needed.
- Demonstrated product features and benefits to potential customers.
- Trained new sales staff on company policies and product knowledge.
- Utilized point-of-sale systems for processing transactions efficiently.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Education
Associate of Arts - Education
Edison Community College
Fort Myers, FL04-1982
Skills
- Customer service and support
- Visual merchandising
- Product demonstration
- Inventory management
- Sales strategies
- Relationship management
Affiliations
- Marching Band Music Adjudicator
- Christian
- Musician
- Avid RV enthusiast
Timeline
Store Sales Representative
Sherwin-Williams Lowes Business Unit
04.2014 - 04.2025
Sales Representative
Sherwin-Williams
03.1998 - 04.2025
Associate of Arts - Education
Edison Community College