Robert L. Hardy III
Indianapolis,IN
Summary
Dependable and customer-focused transportation professional with extensive hands-on experience in airline ground services, including passenger assistance and luggage handling as a skycap agent. Recognized for delivering exceptional customer service while maintaining a strong safety record and consistently meeting time-sensitive demands. Eager to leverage strong interpersonal skills and a commitment to reliability in customer service roles within the airline industry or as a medical courier driver. Possesses a proactive attitude, keen attention to detail, and a proven ability to excel in fast-paced, high-pressure environments.
Overview
14
14
years of professional experience
Work History
Customer Service Skycap
G2 Secure Staff
Indianapolis, IN
01.2018 - Current
- Unloading, loading, carting baggage 70 pounds and under
- Resolve issues with delayed, lost, or damaged items
- Provide answers to flight schedules
- Provide curbside check-in
- Assists disabled or wheelchair passengers
- Provide direction to terminal access
- Utilizes computer software to track and catalog luggage
Forklift/Inventory
Cardinal Health
Indianapolis, IN
01.2017 - 01.2018
- Documents the quantity of the products received, stored, and distributed.
- Copy, print, fax, and email documents as needed, whether to the customers or the suppliers.
- Performs physical counts and maintains inventory records.
- Coordinates with suppliers to refill inventories.
- Makes use of software and programs for accurate record-keeping.
- Accomplishes forms that will facilitate warehouse processes.
- Arranges customer specification records.
- Assemble all documentation and overseeing functions of vehicles such as condition of equipment, loading/unloading, pre-trip inspection, verifying safety and security of cargo.
- Pulled products from the warehouse to various locations
- Identified and reported faulty equipment damaged, and safety concerns to Supervisor immediately.
- Maintain forklift by troubleshooting breakdowns, performing preventive maintenance and performing routine pre and post inspections.
Sorter
US Postal Service
Indianapolis, IN
01.2015 - 01.2016
- Labeled mail containers
- Loaded and unloaded mail trucks
- Sent packets to sorting stations
- Used and maintained equipment such as addressographs, mimeographs, optical character readers and bar code sorters
- Direct mail and packages as per specified routing schemes
- Bundle and label mail according to designated areas
- Distribute incoming mail
- Search directories to find correct addresses when needed
Forklift
Nice Pak
Indianapolis, IN
01.2012 - 01.2015
- Ensured organization and security of all materials in the storage area.
- Maintained forklift equipment to ensure proper functioning of the equipment.
- Assisted in materials loading and unloading on platforms and lifting devices.
- Weighed materials, and recorded weight and other production data on tags.
- Completed forklift operator training annually, provided by the company.
- Coordinated loading and unloading operations.
- RF scan gun for put away.
Education
GED -
Ben Davis University
Indianapolis, IN05.2013
Associate of Arts - Music
Full Sail University
Winter Park, FLSkills
- Skills & Qualifications:
- Assembly & Troubleshooting: 5 years of experience assembling products and resolving issues to meet specifications
- Customer Service: Skilled in handling inquiries and delivering excellent service while maintaining professionalism
- Problem Solving: Creative and quick at identifying and solving challenges
- Team Collaboration: Effective in working with teams to achieve goals
- Core Competencies:
- Communication
- Customer Satisfaction
- Multi-tasking
- Quality Control
Timeline
Customer Service Skycap
G2 Secure Staff
01.2018 - Current
Forklift/Inventory
Cardinal Health
01.2017 - 01.2018
Sorter
US Postal Service
01.2015 - 01.2016
Forklift
Nice Pak
01.2012 - 01.2015
GED -
Ben Davis University
Associate of Arts - Music
Full Sail University