Robert Libert
Green Bay
Summary
Equipped with strong problem solving abilities, willingness to learn, and excellent customer service skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
43
43
years of professional experience
Work History
Installer Service Specialist/Automotive Parts Specialist
O'Reilly Auto Parts
Green Bay, WI
05.2017 - Current
- As parts specialist I worked with retail and professional customers to find solutions and advise them on their automotive needs.
- As Installer Service Specialist I worked predominately with professional repair specialists to source parts, accessories and other solutions for their business.
- Recognized as a top performer within the organization due to consistently exceeding sales targets and maintaining high levels of customer satisfaction.
- Provided exceptional customer service, consistently receiving positive feedback from clients and management.
- Conducted thorough research to accurately answer technical inquiries from customers and colleagues alike.
- Increased customer satisfaction by providing expert advice on parts selection and application.
- Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
- Coordinated with suppliers to source parts effectively, streamlining procurement activities.
- Implemented strategies to enhance customer engagement, fostering repeat business relationships.
- Analyzed sales data to identify trends, informing inventory decisions and promotional efforts.
- Facilitated communication between departments by serving as the primary point of contact for questions related to parts availability or compatibility.
IT Technician/Administrator
Waltco Inc
01.2001 - 01.2016
- I was the only IT Tech and handled purchases, installation, configuration, setup, and repair of equipment such as workstations and laptops, network equipment, handheld devices (phones, scanners etc.), and CCTV security camera systems. Maintained active directory.
- Monitored and maintained server. Developed database applications for customer service and incident reporting, creating and modifying delivery routes and manifests, HR employee attendance tracking, IT asset tracking, support ticket and repair history, daily purchase reports, and others using Database software. Managed Building access key card system. Installed and configured software such as security software, Microsoft office suites, Microsoft Operating systems, Passport Business Solution modules and more less commonly used software. Provided phone and remote technical support for all the above.
Parts Sales/Inventory Specialist
Monroe Truck Equipment
01.1999 - 01.2001
- Look up and supply parts for our brand of construction/municipal vehicles as well as parts for plows, hydraulics, towing, and lighting for retail and wholesale customers as well as our in house manufacturing. Initiated unused min/max/reorder automated system of inventory control to replace a time consuming manual system. Maintained an ongoing physical inventory system to keep records accurate and to make it easier to find the causes for inaccuracies and possible theft.
Store Manager
Napa Auto Parts
01.1993 - 1999
- Full managerial control of the store including hiring, firing, discipline, training, recognition, and advancement of employees. Maintained a large inventory of hard parts and display items using classification system, obsolescence protection, factory drop ships and local demand stats. Controlled expenses to maximize profits. Combined efforts with Machine shop manager to offer top quality work and service. Overlooked daily work processes such as counter sales for retail and wholesale customers, delivery services, daily shipment reconciliation and restocking, cash drawer balancing, deposits etc.
Assistant Shop Manager/Service Advisor
Bay City Chrysler
01.1991 - 01.1993
- Managed work schedule to assure work was completed on time and make best use of the talent in the shop. Resolved immediate customer concerns and complaints. Worked with techs and parts department to give customers accurate repair estimates as well as informing them of additional work or maintenance recommended. Worked with manufacturer on warranty authorizations. Prior to promotion to Assistant Shop Manager in 1992, I was a successful Service Advisor with a great rapport with customers and excellent sales record.
Store Manager/Counter Sales
Libert Motor Supply
01.1983 - 01.1991
- Was utilized to take control of struggling stores to make them profitable, many times quickly exceeding estimated potential. Created a system of procedures to minimize shopper and employee theft. Managed expenses to maximize profits. Resolve customer complaints or concerns. Full managerial control of stores including hiring, firing, discipline, recognition, training, and advancement of employees. Maintained a large inventory of back-end(boxed) products and display items using classification, obsolescence protection, factory drop ships and local demand. Prior to promotion To Store Manager in 1986 I was a counterman and delivery driver.
Education
Associate of Applied Science - IT - Network Specialist, Network Hardware/Software Specialist
Fox Valley Technical College
Appleton, WI01-2006
Associate of Applied Science - CIS - Microcomputer Specialist, Web Development and PC Support Specialist
Fox Valley Technical College
Appleton, WI01-2005
GED - NWTC
West De Pere High School
De Pere, WI01-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Team leadership
- Friendly and positive
- POS systems
- Team building and leadership
- Staff supervision
Accomplishments
- Since taking over the ISS department at O'reilly Auto Parts I consistently exceeded monthly sales goals and set sales records for over 8 years straight. Created excellent relationships and rapport with repair professionals and shop owners as well as my teammates.
Timeline
Installer Service Specialist/Automotive Parts Specialist
O'Reilly Auto Parts
05.2017 - Current
IT Technician/Administrator
Waltco Inc
01.2001 - 01.2016
Parts Sales/Inventory Specialist
Monroe Truck Equipment
01.1999 - 01.2001
Store Manager
Napa Auto Parts
01.1993 - 1999
Assistant Shop Manager/Service Advisor
Bay City Chrysler
01.1991 - 01.1993
Store Manager/Counter Sales
Libert Motor Supply
01.1983 - 01.1991
Associate of Applied Science - IT - Network Specialist, Network Hardware/Software Specialist
Fox Valley Technical College
Associate of Applied Science - CIS - Microcomputer Specialist, Web Development and PC Support Specialist
Fox Valley Technical College
GED - NWTC
West De Pere High School