Robert Lincoln
Chesapeake,VA
Summary
Motivated professional with a strong work ethic and proven adaptability. Demonstrates exceptional interpersonal skills and excels in customer service, multitasking, and time management. Experienced in working independently and mastering new skills quickly. Committed to delivering positive experiences and meeting organizational needs efficiently.
Overview
19
19
years of professional experience
Work History
Insurance Producer
GEICO
Virginia Beach, VA
09.2017 - 07.2025
- Developed tailored insurance solutions to meet diverse client needs.
- Responded to inquiries, resolved complaints, and processed policy changes to enhance customer service.
- Prepared accurate quotes for prospective clients based on individual requirements.
- Assisted underwriting by gathering necessary documents from applicants.
- Maintained records and filed paperwork to ensure organizational efficiency.
- Advised clients on industry standards, legal requirements, and best practices in insurance.
- Operated within a fast-paced sales environment, promoting effective service delivery.
- Utilized software programs for efficient account management and compliance adherence.
Deputy Sheriff
Newport News Sheriff's Office
Newport News, VA
01.2014 - 09.2017
- Documented inmate behavior and incidents through detailed reports for accurate record-keeping.
- Trained new staff on operational procedures and emergency response protocols.
- Prepared comprehensive incident reports detailing events during shift operations.
- Communicated with co-workers, supervisors, inmates, attorneys, judges, family members, and outside agencies regarding incarceration issues.
- Organized paperwork for prisoner movement, including releases, transfers, and extraditions.
- Diffused disruptive behavior through effective verbal interventions.
- Compiled written reports on inmate misconduct and recommended disciplinary actions to superiors.
- Conducted daily briefings to relay pertinent information to oncoming shifts.
Correctional Officer
Hampton Roads Regional Jail
Portsmouth, VA
02.2011 - 01.2014
- Monitored inmate behavior to ensure compliance with facility regulations.
- Responded to emergencies, safeguarding personnel and maintaining order.
- Trained new staff on safety protocols and operational procedures.
- Documented daily activities and prepared detailed reports for management review.
- Enforced prison rules while fostering a safe environment for inmates and staff.
- Detected potential threats and defused conflicts swiftly to maintain peace.
- Interacted with inmates to reduce tension and promote a harmonious atmosphere.
- Operated security systems to monitor facility entrances, exits, and movements.
68W Health Care Specialist
Virginia Army National Guard
Portsmouth, VA
02.2006 - 02.2012
- Conducted patient assessments to evaluate medical needs and conditions comprehensively.
- Trained soldiers in first aid procedures and health maintenance practices effectively.
- Maintained compliance with military regulations through precise medical record management.
- Collaborated with healthcare teams for addressing soldier health concerns efficiently.
- Educated troops on injury prevention and wellness during strategic briefings.
- Responded promptly to emergencies, ensuring unit safety and preparedness.
- Completed patient paperwork accurately, adhering to required timelines consistently.
- Operated emergency vehicles safely, protecting patients, public, and first responders.
Education
Vocational - Property And Casualty
Geico
Virginia Beach11-2017
Vocational - Criminal Justice
Hampton Road Criminal Justice Training Academy
Newport News01-2012
Vocational - Health Care Management
US Army Medical Center of Excellence
San Antonio, TX06-2007
Skills
- Relationship management
- Professionalism and ethics
- Customer service
- Account management
- Adaptability
- Conflict resolution
- Public relations
- Reporting and documentation
- Time management
- Effective communication
- Record keeping
- Problem solving
- Critical thinking
Affiliations
- Avid Gardener! Love growing food for my family and friends from seed! Love the research and commitment needed to have it thrive.
- Self proclaimed home chef! Love taking on new challenges in the kitchen and grill area!
Accomplishments
- Received Geico's highest achievement for sales as a Chairman's recipient. Received 3 Gold Chairman's Awards and 1 Bronze in 4 consecutive years as a top performer.
- As a top performer at Geico I was given the honor of training new agents via shadowing on a regular basis although not in a supervisory position.
- Was asked to speak at new hire classes at Geico to motivate them and do Q&A in order to help guide their careers.
- Received the Army Achievement Medal during my time of service at the Virginia Army National Guard for recognized service beyond expectations.
- Have been able to accomplish a high degree of typing skill over the years. Currently capable of typing 78 words per minute at nearly perfect accuracy.
Timeline
Insurance Producer
GEICO
09.2017 - 07.2025
Deputy Sheriff
Newport News Sheriff's Office
01.2014 - 09.2017
Correctional Officer
Hampton Roads Regional Jail
02.2011 - 01.2014
68W Health Care Specialist
Virginia Army National Guard
02.2006 - 02.2012
Vocational - Property And Casualty
Geico
Vocational - Criminal Justice
Hampton Road Criminal Justice Training Academy
Vocational - Health Care Management
US Army Medical Center of Excellence
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