Robert Lloyd
Carrollton,USA
Summary
Talented manager with expert team leadership, planning, and organizational skills built during a successful career. Equips employees to independently handle daily functions and meet customer needs seamlessly. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Network Field Engineer
Towerstream
McKinney, TX
08.2022 - Current
- Enhanced network performance by troubleshooting and resolving complex technical issues.
- Provided expert guidance to clients in optimizing their networks for peak performance and reliability, tailoring solutions to meet their unique needs.
- Collaborated with cross-functional teams to implement successful network infrastructure projects.
- Contributed to the development of departmental procedures by staying current on industry trends and advancements in technology.
- Streamlined network operations with proactive monitoring and maintenance of systems.
- Reduced downtime through meticulous documentation and tracking of all network equipment and configurations.
Petty Officer First Class
United States Coast Guard Reserves
Sabine Pass Tx
05.2022 - Current
- Assisted with recruitment efforts to attract highly qualified candidates into the service branch.
- Upheld high standards of professionalism through strict adherence to military customs, courtesies, traditions while maintaining an inclusive environment.
- Managed resources effectively, ensuring optimal allocation of personnel, equipment, and budget.
- Supported humanitarian aid missions by providing essential services in disaster-stricken areas.
- Implemented safety measures to minimize risk of injury or loss during training exercises and missions.
Technician
Echostar
Farmers Branch, TX (US)
09.2014 - 08.2022
- Work with customers during installations, and service appointments
- Manage operations during appointments finding new and innovative ways to ensure all clients are satisfied with their service.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Completed fleet vehicle inspections ensuring all vehicles were kept up to date with proper maintenance as required by company and manufacturer.
Petty Officer Second Class
United States Coast Guard
Sabine Pass, TX (US)
05.2008 - 05.2014
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
- Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
- Responsible for coordinating inter-agency operations which include patrol schedules, boarding of High Value Assets, and many counter drug operations
- Certified Law Enforcement Instructor and Senior Boarding Officer and have qualified over 15 personnel at my unit as Boarding Officer
- Enhanced team performance by providing thorough training and skill development to junior personnel.
- Achieved top-tier inspection results by diligently adhering to established policies and guidelines throughout daily activities.
- Increased overall unit morale with proactive recognition of exceptional performance among team members.
- Performed system diagnostics on critical equipment to preemptively identify potential issues before they impacted operations negatively.
Education
Google Cyber Security Certificate - Cyber Security
Google
Online09.2024
Advanced Networking Certificate - Computer Networking And Telecommunications
University of Phoenix
Tempe, AZ08.2020
Bachelor of Science - Criminal Justice Administration Management
University of Phoenix
Phoenix, AZ01.2017
Associate of Arts with concentration in Criminal Justice -
University of Phoenix
Phoenix, AZ01.2015
Skills
- Staff Training and Development
- Staff Management
- Team Leadership
- Verbal and written communication
- Time Management
- Wireless Networking
- Switching Technologies
- Organized and detail-oriented
- Microsoft Office proficiency
- Wireless networks troubleshooting
- Project Management
- Customer Support
Accomplishments
- Supervised team of 22 staff members.
- Successfully deployed new network by working with city officials and team members to build and launch a new brand of wireless technology in the city of Anna Tx.
- Documented and resolved problem with scheduling error from dispatcher which led to saving the company thousands in unnecessary truck rolls for consumer issues.
Areas of Expertise
- Management, 8 years
- Communication, 10 years
- Coordinator, 8 years
- Customer Service, Military/Civilian
Timeline
Network Field Engineer
Towerstream
08.2022 - Current
Petty Officer First Class
United States Coast Guard Reserves
05.2022 - Current
Technician
Echostar
09.2014 - 08.2022
Petty Officer Second Class
United States Coast Guard
05.2008 - 05.2014
Google Cyber Security Certificate - Cyber Security
Google
Advanced Networking Certificate - Computer Networking And Telecommunications
University of Phoenix
Bachelor of Science - Criminal Justice Administration Management
University of Phoenix
Associate of Arts with concentration in Criminal Justice -
University of Phoenix