Robert Lloyd
Carrollton,USA
Summary
Talented manager with expert team leadership, planning, and organizational skills built during a successful career. Equips employees to independently handle daily functions and meet customer needs seamlessly. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Network Field Engineer
Towerstream
08.2022 - Current
- Enhanced network performance by troubleshooting and resolving complex technical issues.
- Provided expert guidance to clients in optimizing their networks for peak performance and reliability, tailoring solutions to meet their unique needs.
- Collaborated with cross-functional teams to implement successful network infrastructure projects.
- Contributed to the development of departmental procedures by staying current on industry trends and advancements in technology.
- Streamlined network operations with proactive monitoring and maintenance of systems.
- Reduced downtime through meticulous documentation and tracking of all network equipment and configurations.
Petty Officer First Class
United States Coast Guard Reserves
05.2022 - Current
- Assisted with recruitment efforts to attract highly qualified candidates into the service branch.
- Upheld high standards of professionalism through strict adherence to military customs, courtesies, traditions while maintaining an inclusive environment.
- Managed resources effectively, ensuring optimal allocation of personnel, equipment, and budget.
- Supported humanitarian aid missions by providing essential services in disaster-stricken areas.
- Implemented safety measures to minimize risk of injury or loss during training exercises and missions.
Technician
Echostar
09.2014 - 08.2022
- Work with customers during installations, and service appointments
- Manage operations during appointments finding new and innovative ways to ensure all clients are satisfied with their service.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Completed fleet vehicle inspections ensuring all vehicles were kept up to date with proper maintenance as required by company and manufacturer.
Petty Officer Second Class
United States Coast Guard
05.2008 - 05.2014
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
- Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
- Responsible for coordinating inter-agency operations which include patrol schedules, boarding of High Value Assets, and many counter drug operations
- Certified Law Enforcement Instructor and Senior Boarding Officer and have qualified over 15 personnel at my unit as Boarding Officer
- Enhanced team performance by providing thorough training and skill development to junior personnel.
- Achieved top-tier inspection results by diligently adhering to established policies and guidelines throughout daily activities.
- Increased overall unit morale with proactive recognition of exceptional performance among team members.
- Performed system diagnostics on critical equipment to preemptively identify potential issues before they impacted operations negatively.
Education
Google Cyber Security Certificate - Cyber Security
Google
Online09.2024
Advanced Networking Certificate - Computer Networking And Telecommunications
University of Phoenix
Tempe, AZ08.2020
Bachelor of Science - Criminal Justice Administration Management
University of Phoenix
Phoenix, AZ01.2017
Associate of Arts with concentration in Criminal Justice -
University of Phoenix
Phoenix, AZ01.2015
Skills
- Staff Training and Development
- Staff Management
- Team Leadership
- Verbal and written communication
- Time Management
- Wireless Networking
- Switching Technologies
- Organized and detail-oriented
- Microsoft Office proficiency
- Wireless networks troubleshooting
- Project Management
- Customer Support
Accomplishments
- Supervised team of 22 staff members.
- Successfully deployed new network by working with city officials and team members to build and launch a new brand of wireless technology in the city of Anna Tx.
- Documented and resolved problem with scheduling error from dispatcher which led to saving the company thousands in unnecessary truck rolls for consumer issues.
Areas of Expertise
- Management, 8 years
- Communication, 10 years
- Coordinator, 8 years
- Customer Service, Military/Civilian
Timeline
Network Field Engineer
Towerstream
08.2022 - Current
Petty Officer First Class
United States Coast Guard Reserves
05.2022 - Current
Technician
Echostar
09.2014 - 08.2022
Petty Officer Second Class
United States Coast Guard
05.2008 - 05.2014
Google Cyber Security Certificate - Cyber Security
Google
Advanced Networking Certificate - Computer Networking And Telecommunications
University of Phoenix
Bachelor of Science - Criminal Justice Administration Management
University of Phoenix
Associate of Arts with concentration in Criminal Justice -
University of Phoenix
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