Robert Lofreddo
Oshkosh,WI
Overview
6
6
years of professional experience
Work History
Store Associate
The UPS Store #1250
Oshkosh, WI
03.2023 - Current
- Deliver shipping, packaging, and printing services in a high-volume environment
- Resolve customer issues and maintain strong customer relationships
- Adapt to POS system updates and assist team members with new processes
- Handle opening/closing procedures, including cash management and daily operations
- Support team workflow during peak hours to maintain efficient service
- Track inventory through regular stock checks to prevent disruptions
- Provide attentive service that enhances customer experience and retention
Store Associate
The UPS Store #4409
Waunakee, Wisconsin
03.2020 - 08.2022
- Developed a foundational understanding of UPS systems and store operations
- Assisted customers with shipping, packaging, and printing services in a fast-paced environment
- Completed print projects with a focus on accuracy, quality, and customer expectations
- Handled customer issues, building early communication and problem-solving skills
- Supported daily operations, including cash handling and opening/closing procedures
- Worked with team members to maintain efficient workflow and service quality
- Provided personable service while building strong customer relationships
Education
Bachelor of Arts - Political Science
University of Wisconsin Oshkosh
Oshkosh, WI05-2026
Skills
- Communication — customer-facing and team coordination
- Customer Service — high-volume retail environment
- Time Management — balancing work, academics, and extracurriculars
- Public Speaking — extensive presentation experience
Professional Summary
- Motivated professional with 6 years of experience working within a UPS Store franchise environment, with a strong background in operations, customer service, and adapting to evolving systems. Developed a solid understanding of how store performance, efficiency, and customer experience impact overall business success. Interested in applying this experience to support franchise growth, improve operations, and drive performance across multiple locations
Affiliations
Brazilian Jiu-Jitsu & Wrestling — Trained for several years with experience in competition, building discipline, resilience, and focus
Timeline
Store Associate
The UPS Store #1250
03.2023 - Current
Store Associate
The UPS Store #4409
03.2020 - 08.2022
Bachelor of Arts - Political Science
University of Wisconsin Oshkosh