Santigie Sankoh
Elkton,MD
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Seasoned Electrician with many years of experience providing quality service in electrical home repair projects. Accomplished at accurately setting up lighting, heating, air conditioning, and ventilation systems. Strong knowledge of duct systems and other residential construction setups.
Resourceful Electrician known for completing projects with high productivity and efficiency. Specialize in troubleshooting, preventive maintenance, and electrical installation. Skills include wiring distribution systems, energy management, and safety protocols. Excel in problem-solving, time management, and teamwork to ensure smooth operations on every project.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Associate
Micheal and son
Freetown
02.2023 - 11.2024
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Assisted with loading and unloading deliveries from vendors.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Processed sales transactions accurately and efficiently at the cash register.
- Performed daily opening and closing procedures for store operation.
- Answered telephone to give callers store information and look up order details.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Electrician
Gento group of companies
Freetown
04.2016 - 11.2024
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Developed preventive maintenance programs for lighting systems, motors and controls.
- Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Assisted with the layout of large scale industrial plant projects.
- Tested continuity of circuits with testing devices such as ohmmeters, voltmeters and ammeters.
- Diagnosed malfunctioning systems using schematics diagrams and test instruments such as digital multimeters.
- Calibrated instruments to ensure accuracy of readings.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.
- Ensured that all work was completed in accordance with applicable codes.
- Installed conduit for new wiring systems in commercial buildings.
- Responded quickly to emergency calls regarding electrical malfunctions.
- Resolved safety issues related to faulty wiring installation practices in a timely manner.
- Installed cables, conductors and wire trays and completed necessary hook-ups for primary power lines.
- Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
- Connected wires to circuit breakers, transformers, or other components.
- Connected wires to circuit breakers and transformers.
- Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
- Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
- Tested entire electrical assembly for performance levels and safety concerns.
- Placed and installed safety systems and set up emergency lighting, uninterruptible power systems and battery systems.
- Worked extensively on three-phase, 277/480 volt power distribution systems.
- Supervised apprentices and assessed completed tasks, offering guidance and encouragement.
- Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
- Dismantled electrical components using hand tools to disconnect and restore wiring connections.
- Performed troubleshooting and diagnosis on malfunctioning systems or components.
- Connected wires to circuit breakers, junction boxes and components in residential and commercial properties.
- Used power construction equipment, measuring devices and testing equipment to complete electrical installations.
- Addressed and resolved worksite safety hazards to reduce risk.
- Led teams and delegated tasks to install, maintain, or repair electrical systems and wiring.
Education
Diploma - Electrical/Electronics Department
Government Technical Institutes
07-2011
Skills
- Customer service
- Cash register operations
- Inventory management
- Visual merchandising
- Product knowledge
- Effective communication
- Safety compliance
- Stock replenishment
- Delivery coordination
- Organization
- Patience and empathy demonstration
- Adherence to store policies
- Returns and exchanges handling
- Order fulfillment
- Active listening techniques
- Electrical installation
- Preventive maintenance
- Circuit troubleshooting
- Equipment repair
- Electrical inspection
- Team building
- Electrical wiring
- Safety procedures and regulations
- Team collaboration
- Deep knowledge of national electrical code
- Test equipment operation
- Emergency repairs
- Critical thinking
- Electrical experience
- Quality assurance
- Wiring installation
- Electrical component repair
- Strong customer focus
Certification
- Diploma in electrical/electronic engineering
Languages
4
Timeline
Store Associate
Micheal and son
02.2023 - 11.2024
Electrician
Gento group of companies
04.2016 - 11.2024
Diploma - Electrical/Electronics Department
Government Technical Institutes