Robert Lord
Sparks,NV
Summary
Resourceful Territory Service Manager with experience in managing service operations across multiple regions. Demonstrated ability in leading teams to meet and exceed customer satisfaction goals. Possess strong skills in strategic planning, problem-solving, and relationship building. Contributed significantly to enhanced operational efficiency and improved customer retention rates in previous roles.
Overview
17
17
years of professional experience
Work History
Territory Service Manager
Bruker Biospin
Billerica, MA
11.2022 - Current
- Coordinated service schedules with technicians and clients for timely service delivery.
- Supported technicians by providing necessary tools and resources during service calls.
- Communicated customer feedback to improve service quality and client satisfaction.
- Assisted in maintaining inventory of parts and equipment for field operations.
Field Engineer
Bruker Biospin
Billerica, MA
01.2020 - 11.2022
- Assisted in troubleshooting equipment malfunctions and implementing repairs.
- Conducted site inspections to ensure compliance with safety standards.
- Collaborated with project managers to coordinate project timelines and resources.
- Prepared technical documentation for project specifications and procedures.
Regional Service Manager
Bruker Biospin
San Jose
01.2009 - 12.2020
- Managed regional service operations to ensure customer satisfaction and support.
- Trained and mentored service technicians on best practices and procedures.
- Coordinated logistics for service delivery to optimize resource allocation.
Education
US Navy Electronics BE*EE
Great Lakes, IL03-1983
High School Diploma -
Alton High School
Alton, NH06-1979
Skills
- Service coordination
- Technical troubleshooting
- Project documentation
- Customer relationship management
- Equipment maintenance
- Logistics optimization
- Resource allocation
- Problem solving
- Effective communication
- Workflow efficiency
- Operational efficiency
- Service delivery
- Workforce planning
- Territory expansion
- Attention to detail
- Team training
References
References available upon request.
Timeline
Territory Service Manager
Bruker Biospin
11.2022 - Current
Field Engineer
Bruker Biospin
01.2020 - 11.2022
Regional Service Manager
Bruker Biospin
01.2009 - 12.2020
US Navy Electronics BE*EE
High School Diploma -
Alton High School
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