Robert Lovely
Elmira,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Store Manager
Jubilee Foods
09.2022 - Current
- Developed and implemented successful staff incentive programs to motivate employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Regional Sales Account Manager
Coca-Cola
06.1995 - 05.2022
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Kept detailed records of daily activities through online customer database.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
Education
High School Diploma -
Horseheads Senior High School
Horseheads, NY06.1983
Skills
- Staff Training
- Program Implementation
- Policy Development and Enforcement
- Records Organization and Management
- Budget Development
- Bank Deposit Procedures
- Business Leadership
- Sales Professional
- Documentation
- MS Office Proficiency
- Outstanding Communication Skills
- Team Leadership
- Product and Service Sales
Accomplishments
- Promoted to Regional Sales Manager after 5 successful years in the sales department.
- Top Sales generated Revenue Award 2011,2012 &2020
Timeline
Store Manager
Jubilee Foods
09.2022 - Current
Regional Sales Account Manager
Coca-Cola
06.1995 - 05.2022
High School Diploma -
Horseheads Senior High School
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