Robert Lovely
Oakland,RI
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Netflix DVD
06.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Floor
Levis
03.2019 - 09.2020
- Boosted sales performance by engaging with customers and providing tailored product recommendations.
- Enhanced store presentation through effective visual merchandising techniques for increased foot traffic.
- Streamlined customer assistance processes, resulting in improved satisfaction ratings.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
Sales Floor/ Replenishment
Old Navy
01.2018 - 02.2019
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Coached team on best practices for shipment, sales floor replenishment and product presentation.
Education
Rusdale High School
OaklandCertificate - Cybersecurity
Uc Davis
Davis, CA11.2023
Skills
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Data Entry
- Information Security
- Active Listening
- Critical Thinking
- Research
- Cybersecurity
Certification
Cybersecurity bootcamp
Timeline
Customer Service Representative
Netflix DVD
06.2022 - 06.2023
Sales Floor
Levis
03.2019 - 09.2020
Sales Floor/ Replenishment
Old Navy
01.2018 - 02.2019
Rusdale High School
Certificate - Cybersecurity
Uc Davis
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