Summary
Skills
Work History
Education
Certification
Overview
Generic

MELISSA FAIRMAN

Receptionist - New York
Yonkers,New York

Summary

Over achieving customer service representative with top-notch skills in oral and written communications. Enhanced customer's experience by employing, service oriented behaviors; understanding customer's desires and providing customized solutions to each while building rapport.

Skills

  • Time Management
  • Inventory Control
  • Processes and Procedures
  • Word Processing
  • Mail Handling
  • Document Scanning
  • Bookkeeping
  • Data Entry
  • Multi-Line Phone Operation
  • Confidential Information Management

Work History

Data Entry - CSR

Maximus
10.2022 - 11.2023
  • Managed over 50 high calls while maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Organized, sorted, and checked input data.

Receptionist Supervisor

Chill House Face and Body Studio
02.2020 - 11.2020
  • Increased employee retention, fostering supportive work environment and addressing staff concerns.
  • Ensured timely completion of administrative tasks, maintaining accurate records and documentations.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in workplace.

Medical Receptionist

Cohen's Fashion Optical
06.2018 - 10.2019
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies.
  • Helped 30+ patients complete medical forms and documentation.

Receptionist Administrator

G4S Secure Solutions
04.2014 - 11.2017
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
  • Answered incoming calls average 60+ directing clients to individuals addressing specific needs.

Education

Associate in Applied Science -

SUNY Westchester Community College
Valhalla, NY
2026

Certification in Medical Assistant - Medical Assisting

Westchester Education Opportunity Center
Yonkers, NY
04.2022

Certification in Phlebotomy Technician - Phlebotomy

Big Apple Training Institute
White Plains, NY
04.2017

High School Diploma -

Christiana High School
Jamaica, W.I
06.2006

Certification

  • Phlebotomy NHA; 08/2025
  • Medical Assistant NHA; 06/2025
  • Microsoft Office Specialist

Overview

10
10
years of professional experience
3
3
Certificate

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MELISSA FAIRMANReceptionist - New York