Robert MacGregor
Columbia,CT
Summary
Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Postmaster Relief
United States Postal Office
01.2014 - 06.2016
- Assisted customers in determining proper postal service to align with individual needs in one of the top five oldest continuously operated Post Offices in the country.
- Managed flow, operations and management services for daily post office visitors including control of inventory, ordering stamps/supplies for customers.
- Trained new staff members on operations of the office.
- Issued and cashed daily money orders.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Efficiently and kindly handled customer complaints.
Manager
Hartford Insurance Group
12.1997 - 01.2013
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Project Manager for implementation of Process Improvement software across multiple lines of business
- Responsible for tracking successful production releases for Personal Lines
- Communications lead on major projects
- Created training on new problem tracking software package
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated standard and custom reports to provide insights into business performance.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Sr. Programmer/Analyst/Supervisor/Manager
Fireman's Fund
09.1984 - 12.1997
- Directed software design and development to meet client needs for functionality and performance.
- Tested and deployed scalable and highly available software products.
- Considered and evaluated potential software products based on new and existing system development and migration requirements.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Led group of 40 engineers in design and development of mainframe based software solutions.
- Worked closely with clients to establish specifications and system designs.
- Performed regression and system-level testing to verify software quality prior to release.
- Collaborated with product management to design, build and test systems.
- Coached interns and new employees to boost departmental efficiency.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
- Assessed costs and risks associated with developing new features and products.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Programmer/Analyst
Bank One
06.1984 - 09.1986
- Directed software design and development to meet client needs for functionality and performance.
- Wrote highly maintainable, solid code for software system.
- Maintained existing applications and designed and delivered new applications.
- Tested and deployed scalable and highly available software products.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Participated in design sessions with clients to ascertain project specifications.
- Performed regression and system-level testing to verify software quality prior to release.
Programmer
Fireman's Fund
06.1979 - 06.1984
- Researched information and conducted analysis for software and systems modifications and new projects.
- Collaborated with other developers to refine software design and implementation.
- Worked with analysts to prepare test plans and assess test data.
- Performed code refactoring and optimization to improve performance.
Programmer/Analyst
Aetna
11.1978 - 06.1979
- Documented program development and revisions to maintain records.
Programmer
Hartford Insurance Group
11.1977 - 11.1978
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
Education
No Degree - Computer Programming
Computer Processing Institute
East Hartford, CT11.1977
High School Diploma -
Manchester High School
Manchester, CT06.1970
Skills
- Mail Distribution
- Customer-Oriented
- Policy Compliance
- Mail Confidentiality
- Records Management
- Professional Demeanor
- Staff Training
- Mail Management
- Office Administration
- Cash Handling
Additional Information
Successfully operated catering/partly planning business in California from 1987 to 1992.
President/Board Member of Sonoma County Farmlands Group an organization formed to protect farmlands/wineries within Sonoma County, CA.
Timeline
Postmaster Relief
United States Postal Office
01.2014 - 06.2016
Manager
Hartford Insurance Group
12.1997 - 01.2013
Sr. Programmer/Analyst/Supervisor/Manager
Fireman's Fund
09.1984 - 12.1997
Programmer/Analyst
Bank One
06.1984 - 09.1986
Programmer
Fireman's Fund
06.1979 - 06.1984
Programmer/Analyst
Aetna
11.1978 - 06.1979
Programmer
Hartford Insurance Group
11.1977 - 11.1978
No Degree - Computer Programming
Computer Processing Institute
High School Diploma -
Manchester High School
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