Robert Madison
Swansea,IL
Summary
Dynamic and engaging, I enhanced customer loyalty and team performance at 4204 Main Street Brewery through outstanding service and effective team leadership. Known for strong multitasking and clear communication, I excel in fast-paced environments, consistently delivering high-quality experiences and fostering a positive work culture.
Overview
16
16
years of professional experience
Work History
Bartender/Bar Manager
Fletchers Kitchen and Tap (618)239-3317
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Service Manager
4204 Main Street Brewery
11.2015 - 03.2020
- Trained and guided team members for improved overall performance and morale.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Achieved positive customer experiences with proactive communication and follow-up.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
Bartender
Houlihans Bar and Grill
02.2009 - 02.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associates In Computer Applied Science - Computer Game Design
Sanford Brown College
St. Peter’s, Missouri05.2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Engaging personality
Timeline
Bartender/Bar Manager
Fletchers Kitchen and Tap (618)239-3317
08.2021 - Current
Service Manager
4204 Main Street Brewery
11.2015 - 03.2020
Bartender
Houlihans Bar and Grill
02.2009 - 02.2015
Associates In Computer Applied Science - Computer Game Design
Sanford Brown College
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