Summary
Overview
Work History
Education
Skills
Timeline
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Robert Maldonado

Lodi,NJ

Summary

Results-driven professional with a strong focus on delivering exceptional customer support. Proven ability to effectively manage concerns and resolve conflicts, ensuring maximum customer satisfaction. Solid background in customer relations and communication, enabling seamless interactions and fostering positive relationships.

Overview

2
2
years of professional experience

Work History

Concierge

05.2024 - 09.2024
  • Utilized guest registration software to notify all companies of their guest arrival
  • Interacted and coordinated with various deliveries to employees and client meetings
  • Monitored lobby and reports any improprieties or incidents to Physical Security Team
  • Answered incoming phone calls on the main phone switchboard and directed calls to appropriate personnel

Front desk receptionist

Advent Health
07.2023 - 05.2024
  • Company Overview: Advent Health is a healthcare organization providing a range of medical services
  • Greeted all patients and capture their personal, medical, and insurance information
  • Answered telephone calls, took messages, responded to inquiries
  • Aided with administrative tasks such as data entry, record keeping and coordinated with other departments
  • Effectively resolved patient inquiries, provided accurate information and excellent customer service
  • Routed calls to appropriate departments
  • Advent Health is a healthcare organization providing a range of medical services

U.S Specialist

Apple
10.2022 - 06.2023
  • Company Overview: Apple is a multinational technology company that designs, manufactures, and sells consumer electronics, computer software, and online services
  • Identified, investigated, and resolved users' problems with computer software and hardware
  • Guided users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software
  • Provided field support calls, chat, email, and/or other communication
  • Collaborates with programmers to explain errors and/or recommend modifications in programs
  • Apple is a multinational technology company that designs, manufactures, and sells consumer electronics, computer software, and online services

Education

Associate of Applied Science - Accounting

Baruch College
New York, NY
03-2020

Skills

  • Verbal communication
  • Written communication
  • Interpersonal skills
  • Customer service skills
  • Telephone manner
  • Technical explanation
  • Analytical skills
  • Problem-solving skills
  • Hardware proficiency
  • Software proficiency

Timeline

Concierge

05.2024 - 09.2024

Front desk receptionist

Advent Health
07.2023 - 05.2024

U.S Specialist

Apple
10.2022 - 06.2023

Associate of Applied Science - Accounting

Baruch College

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Robert Maldonado