Robert Marolf
22452 Boyd Rd ,NY
Summary
Knowledgeable Medical Biller with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Detail-oriented and methodical Medical Biller offering 18 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing Specialist
Carthage Area Hospital
Carthage, NY
11.2020 - Current
- Processed patient billing inquiries, ensuring timely resolution and high levels of customer satisfaction.
- Maintained accurate records of patient accounts, contributing to overall billing efficiency and accuracy.
- Collaborated with healthcare providers to verify insurance information and resolve discrepancies.
- Assisted in the preparation of billing statements, enhancing clarity and compliance with hospital policies.
- Coordinated with internal departments to streamline billing processes and improve communication flow.
- Trained new staff on billing procedures, promoting adherence to best practices within the team.
Customer Service Representative
Lincare
Watertown, NY
12.2018 - 11.2020
- Resolved customer inquiries efficiently through phone and email communications.
- Assisted customers in understanding product features and benefits.
- Processed orders and ensured accurate billing information was maintained.
- Collaborated with team members to improve service delivery processes.
- Utilized CRM software to track customer interactions and feedback.
- Provided training support for new staff on customer service protocols.
- Addressed complaints promptly, enhancing overall customer satisfaction levels.
- Implemented solutions that streamlined order processing workflows effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
Transportation Manager
Lundy Services Medical Transportation
Carthage, NY
08.2010 - 11.2018
- Processed patient billing inquiries, ensuring timely resolution and high levels of customer satisfaction.
- Maintained accurate records of patient accounts, contributing to overall billing efficiency and accuracy.
- Collaborated with healthcare providers to verify insurance information and resolve discrepancies.
- Assisted in the preparation of billing statements, enhancing clarity and compliance with hospital policies.
- Coordinated with internal departments to streamline billing processes and improve communication flow.
- Trained new staff on billing procedures, promoting adherence to best practices within the team.
Education
High School Diploma -
Carthage Central High School
Carthage, NY06.1989
Security And Loss Prevention - Security & Loss Prevention
Boces Technology
Watertown, NYMedical Billing Certification - Medical Billing, Coding And Medical Necessity
Coursera
Mountain View, CA10.2025
Certification
PYA Rural Care 2026 , PYA rules, risks and reform for rural health medical billing, AAPC Coursera Coding and Medical Necessity, AAPC Introduction to Medical Billing, Coursera Professionalism in Allied Health, AAPC Coursera Billing and Collection Process, AAPC Coursera Insurance Specifics, and AAPC Coursera Certified Medical Biller.
Timeline
Billing Specialist
Carthage Area Hospital
11.2020 - Current
Customer Service Representative
Lincare
12.2018 - 11.2020
Transportation Manager
Lundy Services Medical Transportation
08.2010 - 11.2018
High School Diploma -
Carthage Central High School
Security And Loss Prevention - Security & Loss Prevention
Boces Technology
Medical Billing Certification - Medical Billing, Coding And Medical Necessity
Coursera