Robert Matson
Anchorage,AK
Summary
Proven to enhance customer satisfaction at Carrs Safeway, I leveraged strong work ethic and customer service skills to improve shopping environments and support sales goals. Skilled in product location and problem resolution, I consistently delivered compassionate assistance, contributing to a positive store image and efficient operations. Successful courtesy clerk with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Courtesy Clerk
Carrs Safeway
04.2019 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Wasilla High School
Wasilla, AK06.2001
Skills
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Outgoing and Friendly
- Bagging techniques
- Customer Assistance
- Floor cleaning
- Flexible Schedule
- Cart returns
- Safety awareness
- Guest Greeting
- Efficient and Courtesy
- Professional Appearance
- Product Location
- Money Handling
- Price Checking
- Loading and Unloading Carts
- Problem Resolution
- Brand Promotion
- Computer Skills
- Calm Under Pressure
Timeline
Courtesy Clerk
Carrs Safeway
04.2019 - Current
High School Diploma -
Wasilla High School
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