Summary
Overview
Work History
Education
Skills
Timeline
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Robert McAneny

Eugene,OR

Summary

Experience with providing premier customer care and satisfaction for over 9 years working with customers across 3 organizations each top in their class for customer service in person, via email, and over the phone. From being a grocery bagger competing in the regional championships, to always being ranked between #1-#3 performing tech support agents monthly out of 20 techs for over 2 years I take all roles big or small as important and necessary to a organization's success. With 12 years using and testing software and working with tech, I'm very familiar with learning to use new programs and procedures as the world in 2023 demands this. I pride myself in being able to do work that requires focus, attention to detail, and research.

Overview

19
19
years of professional experience

Work History

Credits and Returns / Receiving Associate

Jerry's Home Improvement
09.2022 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Senior Software Engineer

Zenoti
09.2021 - 09.2022
  • After Zenoti purchased the IP of SuperSalon, I assisted in the migration of customers coming to Zenoti from SuperSalon.
  • Worked with the onboarding and training teams.
  • Built documentation to show the similarities and differences between SuperSalon and Zenoti POS systems.
  • Often worked with Zenoti developers to assist in how SuperSalon functions in the background.

Senior Quality Assurance Engineer

Propoint Solutions
09.2012 - 09.2021
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Wrote and optimized test cases.
  • Used programs such as Jira to track and test bugs, and enhancements.
  • Worked with developers in Scrum/Kanban environments.
  • Tested everything from CC machines / receipt printers, to POS/payroll/timecard/inventory software.
  • Gained strong skills with prioritizing tasks and the necessity to re prioritize often by the day or week as needs and requirements change.
  • Spent lots of time on detail oriented tasks looking for specific data in MySQL databases or files to assist developers resolve bugs/fixes.

Tech Support

Propoint Solutions LLC
10.2010 - 09.2012
  • Assisted customers over the phone and remote login.
  • Achieved learning about the entire software program and hardware offered.
  • Handled stressful situations where customer satisfaction was of the utmost priority.
  • Often spoke to a single customer for hours in order to achieve a specific software need or to give direction on repairing or changing parameters of a receipt printer or card terminal.
  • After performing well as a level 3 tech support I was recruited by the head developer to work as QA in the Development side of the company.

Publix Associate

Publix Super Markets Inc
01.2005 - 09.2010
  • worked as a bagger, cashier, PM cleaner, stocker, produce clerk, and meat clerk.
  • learned about premier customer service and doing anything for the customer.
  • began to do some of the ordering for meat dept the last year I was with Publix.
  • Within months I took the meat dept. cooler from being completely over flowing to being half full capacity at most.
  • When I left I was given the opportunity to train as a dept manager but preferred to take a chance with the software world.

Education

No Degree - General Studies

Chattahoochee Valley Community College
Phenix City, AL

Skills

  • Attention to details and accuracy
  • Learning new processes
  • Perseverance
  • Patience and understanding when put under stress
  • Creative and always looking to optimize when possible

Timeline

Credits and Returns / Receiving Associate

Jerry's Home Improvement
09.2022 - Current

Senior Software Engineer

Zenoti
09.2021 - 09.2022

Senior Quality Assurance Engineer

Propoint Solutions
09.2012 - 09.2021

Tech Support

Propoint Solutions LLC
10.2010 - 09.2012

Publix Associate

Publix Super Markets Inc
01.2005 - 09.2010

No Degree - General Studies

Chattahoochee Valley Community College

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Robert McAneny