Dawn Emerson
Fisherville,KY
Summary
Dependable and motivated with track record of success in current and past roles, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
39
39
years of professional experience
Work History
DSSO Returns & Credits Representative
GE Appliances
Louisville, KY
12.2019 - Current
- Ensure prompt assistance to carriers and customers regarding return inquiries via phone team support and email responses
- Guide carriers and customers through the return process efficiently
- Resolve Salesforce Cases for Delivery Issues by investigating and addressing reported delivery issues
- Provide timely updates and resolutions to customers affected by delivery problems
- Assist with Inventory Control for ADCs and SDSs through Return Authorizations and email communication
- Help maintain accurate inventory records with efficient claims processing
- Identify and correct discrepancies for customers, SDSs and ADCs related to delivery issues reported on ASIS Shipping orders
- Create return authorizations promptly, ensuring the processes are clearly communicated and documented for efficient transactions
- Working with the Returns Team to refine and revise Return Procedures by continually reviewing and collaborating with other teams and departments to update and streamline standard operating practices to resolve existing issues and work towards the prevention of future errors.
DSSO Representative
Adecco Staffing/GE Appliances
Louisville, KY
08.2019 - 12.2019
- Worked open purchase orders using GEA Delivers and EBS to research and resolve issues
- Communicated with agents via email and the Agent Communication Tool to advance orders
- Worked daily reports and workflow to make corrections to inventory
- Handled special projects addressing ADC and SFLS discrepancies
- Made courtesy calls to agents prior to Personal Inventory (PI) event
- Provided training to new employees
Office Manager
Emerson Design, LLC
Louisville, KY
05.2005 - 08.2019
- Provided Clerical Assistance: Compiled Excel spreadsheet information for bookkeeping
- Designed invoice and estimate forms
- Created website and advertising tools/artwork
- Scheduled appointments for the installation of kitchen tile work.
Assistant Editor/Office Administrator
Bright Star Promotions
Louisville, KY
02.1995 - 08.2019
- Online Magazine Publication: Designed digital artwork for publication
- Created monthly featured artist articles
- Provided proofreading and editing where needed
- Assisted in data entry and credit card processing when needed.
Claims Processor
Anthem Blue Cross/Blue Shield
Louisville, KY
06.1990 - 11.1994
- Medical Claim Processing: Handled data entry of both provider and customer-submitted claims
- Promoted to claims processor/resolution specialist
- Verified data via phone support with hospitals and doctors' billing offices.
Data Entry/General Clerical
Kelly Temporary Services
Louisville, KY
09.1985 - 03.1990
- General Clerical Work: Performed data entry and general clerical work for several long-term assignments.
Education
Diploma in Business Administration/Management -
Ballard High School
05-1984
Skills
- Proficient in Microsoft Excel, Word, Outlook
- Proficient in Oracle/EBS and Salesforce
- Typing 85 WPM
- Detail Oriented
- Self-starter
- Excellent written and oral communication skills
- Problem -Solving
- Proofreading and Editing
- Procedural Development
- Customer Support
- Cross-Functional Team Development
- Training
Work Recognition & Awards
- Steel Moment Awards (2)
- Slate Moment Award
- Bronze Moment Award
- Peer Recognition Awards
References
References available upon request
Timeline
DSSO Returns & Credits Representative
GE Appliances
12.2019 - Current
DSSO Representative
Adecco Staffing/GE Appliances
08.2019 - 12.2019
Office Manager
Emerson Design, LLC
05.2005 - 08.2019
Assistant Editor/Office Administrator
Bright Star Promotions
02.1995 - 08.2019
Claims Processor
Anthem Blue Cross/Blue Shield
06.1990 - 11.1994
Data Entry/General Clerical
Kelly Temporary Services
09.1985 - 03.1990
Diploma in Business Administration/Management -
Ballard High School
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