Robert McClinton
Shreveport,LA
Summary
Dynamic professional with a proven track record at Amazon, excelling in jam clearance and operational efficiency. Demonstrates strong time management and attention to detail, enhancing productivity and quality. Skilled in utilizing computer systems for effective communication and problem resolution, ensuring high satisfaction and seamless operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate
Amazon
02.2025 - Current
- Serve as a point of contact for jam clearing (Conveyor,VIC,REBIN,ROBOTIC)
- Assist with clearing ghost station, tote running safely transport and dispense totes as need to stations.
- Support Area Managers and Process Assistant daily.
- Engaging quality and productivity through auditing and providing specific measurements related to (Pick Error Indicators,High Risk Productivity,Guided Coaching Actions.
Online Personal Shopper
Walmart
07.2024 - 01.2025
- Curated personalized shopping experiences based on client preferences and feedback.
- Assisted customers in navigating online platforms for efficient product selection.
- Managed order fulfillment processes to ensure timely delivery of purchases.
- Collaborated with suppliers to source high-quality products aligned with customer needs.
Outdoor Maintenance Crew Member
AAA Landscape Specialists Inc.
03.2023 - 07.2024
- Operated landscaping equipment to maintain outdoor spaces efficiently.
- Maintained inventory of tools and supplies to support operational readiness.
- Performed groundskeeping tasks, including mowing, trimming, and debris removal.
- Collaborated with team members to execute daily maintenance projects effectively.
- Maintained inventory of tools and supplies to support operational readiness.
Senior CSR
Oschner Medical Center
02.2022 - 11.2022
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns promptly, ensuring high levels of satisfaction.
- Coordinated appointment scheduling and follow-ups to optimize patient flow and reduce wait times.
- Assisted in the training of new staff on customer service protocols and hospital policies.
CSAT Manager
TeleperformanceS
02.2016 - 2022
- Managed customer interactions through live chat, ensuring timely responses to inquiries.
- Collaborated with team members to streamline communication processes and improve customer satisfaction.
- Utilized CRM software to track and analyze customer conversations for quality assurance purposes.
- Assisted in training new staff on chat protocols and best practices for effective engagement.
Education
BBA - Maintenance Equipment Operator
Northwestern Technical Community College
Shreveport, LA11-2023
GED -
Navarro College
Corsicana, TX05-2010
Skills
- Served as point of contact for Conveyor Faults, Jam Clearance, VIC Clearance, Rebin Jam Clearance, and Robotic Resets
- Time management
- Attention to detail
- Computer skills
Certification
Certified Heavy Equipment Operator
Excavators • • Bulldozers • • Front-End Loaders • • Skid Steers • • Backhoes • • TelehandlerTimeline
Associate
Amazon
02.2025 - Current
Online Personal Shopper
Walmart
07.2024 - 01.2025
Outdoor Maintenance Crew Member
AAA Landscape Specialists Inc.
03.2023 - 07.2024
Senior CSR
Oschner Medical Center
02.2022 - 11.2022
CSAT Manager
TeleperformanceS
02.2016 - 2022
BBA - Maintenance Equipment Operator
Northwestern Technical Community College
GED -
Navarro College
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