Robert McClure
Taylor,PA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Data Analyst
Bank of America
Scranton, PA
02.2022 - 03.2025
- Coordinate with team to guarantee precise daily, weekly, and monthly reports.
- Managed completion of projects involving new SQL requests.
- Triage errors identified in regular report reviews.
- Managed team mailbox to handle reporting and data issues.
Phone Sales Representative
Bank of America
Scranton, PA
01.2017 - 02.2022
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Filled in as interim manager on several occasions to support the site when needed.
- Provided floor support to associates as needed in absence of managers due to other critical tasks.
Education
High School Diploma -
Kearny High School
Kearny, NJ06.2005
Skills
- Excel functions
- SQL
- Tableau
- Attention to detail
- Database management
- Closing techniques
- Objection handling
- Customer service
- Reliable and punctual
- Customer engagement
Timeline
Data Analyst
Bank of America
02.2022 - 03.2025
Phone Sales Representative
Bank of America
01.2017 - 02.2022
High School Diploma -
Kearny High School