Robert McIntosh
Sutherland Springs,TX
Summary
Received Safe Driver award with Frontier for calendar year 2022, and most recently 2023.
Responsible Driver while maintaining safe productivity. No infractions/violations during my 17 years of experience.
I bring superior work ethic and excellent people skills to any situation.
Overview
48
48
years of professional experience
Work History
Residential Rearload Driver
Tiger Sanitation inc
Converse, TEXAS
03.2024 - Current
Residential Rear-load Route Driver
Frontier Waste Solutions
San Marcos, TX
12.2021 - 03.2024
- Performed pre-trip & post-trip inspections on assigned vehicle according to company policy.
- Followed DOT regulations when driving commercial motor vehicles.
- Regularly communicated with dispatch regarding route progress
- Maintained professional appearance and attitude at all times while representing the company.
- Drove garbage truck to designated locations in accordance with established routes and schedules.
- Collected refuse from residential and commercial customers, ensuring that all waste was disposed of properly.
- Reported any maintenance issues concerning the truck's equipment immediately to supervisors.
- Trained new employees on driving routes, waste management policies, and safe operation of vehicles.
- Assisted co-workers in completing their tasks when needed during busy times or due to absences.
- Worked closely with supervisor to ensure that all objectives were met according to schedule.
- Disposed of collected refuse at designated landfill sites according to company protocols.
- Drove garbage trucks on specified routes, collected and loaded solid waste and recyclables and transported to appropriate disposal or recycling sites.
Residential Route Rear-load Driver
Best Waste inc.
Seguin, TX
08.2017 - 12.2021
- Drove garbage truck to designated locations in accordance with established routes and schedules.
- Collected refuse from residential and commercial customers, ensuring that all waste was disposed of properly.
- Performed daily safety checks on trucks including fluid levels, brakes, tires, lights, and turn signals.
- Educated customers about proper recycling techniques and procedures.
- Reported any maintenance issues concerning the truck's equipment immediately to supervisors.
- Trained new employees on driving routes, waste management policies, and safe operation of vehicles.
- Assisted co-workers in completing their tasks when needed during busy times or due to absences.
- Worked closely with supervisor to ensure that all objectives were met according to schedule.
- Disposed of collected refuse at designated landfill sites according to company protocols.
- Drove garbage trucks on specified routes, collected and loaded solid waste and recyclables and transported to appropriate disposal or recycling sites.
- Dumped refuse or recyclable materials at assigned disposal sites.
- Communicated with dispatchers concerning delays, unsafe sites and accidents.
- Trained new drivers on safe truck operations and route fulfillment.
- Served as swing driver to cover other routes for drivers on vacation or out on sick days.
- Dismounted trucks to collect garbage and remounted trucks for ride to next collection point.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Instructed general public on where to put drop-offs based on observable quality and types of materials identified.
Service Manager
Wet inc
San Antonio, TX
01.2012 - 05.2017
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cleaned car interiors using vacuums, brushes, and cleaning solutions.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Analyzed existing processes for potential cost savings initiatives.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Created standard operating procedures for all service functions.
Elevator Mechanic
Emr/Guardian
St. Petersburg, FL
01.1999 - 01.2012
- Enforced adherence to safety regulations and building codes.
- Properly adjusted counterweights, door mechanisms and safety controls.
- Inspected wiring connections, control panel hookups and alignments for proper operation to maintain clearances of cars and hoistways .
- Repaired or replaced locks, gears, cables and electric wiring to maintain safety and functionality.
- Recorded maintenance and repairs in logbooks.
- Used testing equipment and techniques to locate malfunctions in brakes, motors, switches and signal and control systems.
- Performed scheduled maintenance and repairs on elevators, escalators, and lifts.
Enlistment
US Coast Guard various locations
St. Petersburg, FL
11.1978 - 12.1998
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Monitored surveillance equipment for suspicious activities or persons.
- Performed searches of people, vehicles, and buildings as required by law or policy.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Investigated suspicious activities or incidents on premises.
- Maintained daily logs of activities with detailed reports when necessary.
- Interacted with customers in a professional manner while providing assistance as needed.
- Assisted with investigations when needed.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Completed monthly security audits ensuring all security measures were up-to-date and effective.
- Inspected fire extinguishers and alarms periodically for proper functionality.
- Participated in drills designed to test safety protocols in case of an emergency situation.
- Administered first aid to provide immediate emergency care.
Education
Law Enforcement, Hazardous Waste, Fire Fighting
United States Coast Guard
SeaTac, WA01-1998
High School Diploma -
Judson High School
Converse, TX05.1978
Skills
- Class B CDL
- Current DOT Physical
- Safety oriented
- Excellent Customer Service
- Ability to learn new skills
History:
- Retired United States Coast Guard.
- Elevator Service Technician
- Service Manager
- Yacht Captain
- Rear load Residential Driver
Timeline
Residential Rearload Driver
Tiger Sanitation inc
03.2024 - Current
Residential Rear-load Route Driver
Frontier Waste Solutions
12.2021 - 03.2024
Residential Route Rear-load Driver
Best Waste inc.
08.2017 - 12.2021
Service Manager
Wet inc
01.2012 - 05.2017
Elevator Mechanic
Emr/Guardian
01.1999 - 01.2012
Enlistment
US Coast Guard various locations
11.1978 - 12.1998
Law Enforcement, Hazardous Waste, Fire Fighting
United States Coast Guard
High School Diploma -
Judson High School