Robert Meerdo III
Washington,PA
Summary
Fourteen years of experience in the Auto Industry with a track record of success. Started out at the ground level working hands-on with customers for complex losses all the way to establishing myself as a leader within Fortune 500 companies. Exceptional understanding of policy, liability negligence, vehicle damages and industry standards. Achieving results that exceeded expectations with respects to leading the Auto Estimatics program, Subrogation Team and developing colleagues through training programs and mentorship. Having multiple leadership, mentoring and training roles, I-CAR trained, Estimator Liaison and a complex claims specialist within commercial and personal lines has supported my role as an expert in the Auto Industry field.
Currently, my goal is to share my knowledge with peers and develop individuals with a permanent Supervisor Role. I am eager and excited for growth and change.
Overview
14
14
years of professional experience
Work History
Senior Commercial Subrogation Representative / Lead
National Interstate Insurance
01.2021 - Current
- Developed and established the first Inbound Subrogation Team at National Interstate Insurance.
- Established system of operations for team members, training programs, and mentoring.
- Launched E-Subro Hub at National Interstate Insurance and completed onboarding for the company.
- Key responsibilities currently include developing new strategies and processes for the Inbound Subrogation Team, maintaining and managing Subrogation results for myself and individuals, managing reports and results for new demands, and the conclusions of demands in Arbitration. Mentoring and onboarding new hires, presenting in ongoing meetings as the lead, and developing this team and department.
- Daily Subrogation Adjuster responsibilities include evaluating and negotiating settlements, completing complex liability and coverage decisions, managing disputes, setting proper reserves, and working hand in hand with captive insurance clients, customers, attorneys, estimators, repair facilities, tow companies, and insurance companies.
- Claim settlement practices for a wide range of losses, including but not limited to: Cargo Losses, Garage Keeper Claims, General Liability Claims, Total Loss Evaluations, Litigation Claims, Commercial and Residential Fixed Property, Commercial and Personal Auto claims, and first contact Bodily Injury settlements. Understanding all aspects of claim handling, liability decision, negotiations, de-escalating tactics, and complete resolution of a claim.
- Providing exceptional results in my field, along with supporting my team members towards success.
State Farm Insurance Company
01.2011 - 01.2021
- Achieved and acquired a wide range of skills and roles within State Farm. This includes simple Claims Representative to Complex Claims Specialist, Total Loss Adjuster, Mentorships, Developing Training Programs for Estimatics, Estimatics Liaison, Training Lead, and Inbound Subrogation Team Adjuster.
- Independently evaluate, negotiate, investigate, and settle auto, property, and bodily injury claims, including but not limited to legal liability decisions, verifications of coverage, and extent of damages to persons and property; all requiring contact by telephone, written correspondence, and various electronic media.
- On a daily basis, resolve customer concerns, negotiate settlements, set proper reserves, manage disputes, and work hand in hand with insurance clients, customers, attorneys, estimators, repair facilities, tow companies, and insurance companies.
- Maintained high focus on industry metrics, time management, team building, and quality customer interactions.
Education
Auto Insurance Adjusters License -
License Is Current And Applies in All 50 States.
12-2024
Associate degree - Computer-Aided Drafting/Design
California University of Pennsylvania
01.2010
Skills
- Collaboration Self-development
- Develops talent Ensures accountability
- Quality Decisions Values diversity
- Instills trustDrive for purpose and vision
- Optimizes work processes
- Team-oriented
- Understanding a claim or file from the beginning to the end, with regard to legal ramifications, vehicle damages, liability, and customer interactions at the forefront
- Coaching Workshops, Leadership Classroom Training
- Supervisor Development Programs
- Established an E-Subro Hub team
- Subrogation Team Lead with supervisory authority and responsibilities
- Commercial and personal lines experience
- Developed Estimatics Training Program - Pick-a-Part
- Estimatics Educator for Claims Adjusters
- Mentor for liability decisions, estimating, claim practices, communication skills, and resolution of claims
- Bodily Injury Strike Team
- Liability roundtables for losses between $100,000 and $2,000,000
- I-Car Workshop
- Arbitration forums
- Estimatics Ride-Along Program
- NHTSA Tour
- Auto Estimating CCC Software
- Xactimate Autodex Mitchell
- Lexus Nexus Carfax ISO
- Outlook Microsoft Word
References
References available upon request.
Timeline
Senior Commercial Subrogation Representative / Lead
National Interstate Insurance
01.2021 - Current
State Farm Insurance Company
01.2011 - 01.2021
Auto Insurance Adjusters License -
License Is Current And Applies in All 50 States.
Associate degree - Computer-Aided Drafting/Design
California University of Pennsylvania
Similar Profiles
LACEY MARSHALLLACEY MARSHALL
Claims Specialist at National Interstate InsuranceClaims Specialist at National Interstate Insurance
Brandon ShawBrandon Shaw
Associate Underwriter II at National Interstate InsuranceAssociate Underwriter II at National Interstate Insurance
MICHAEL WILLIAMSMICHAEL WILLIAMS
Production Underwriter at National Interstate InsuranceProduction Underwriter at National Interstate Insurance
Holly TranHolly Tran
Shift Leader at Heartland Restaurant GroupShift Leader at Heartland Restaurant Group
Kyle PiecknickKyle Piecknick
Store Supervisor at Eddie BauerStore Supervisor at Eddie Bauer