Robert M. Gibson
Ebensburg,USA
Summary
Proficient expert with a wealth of knowledge accumulated over 35 years in various industries.
Achieved significant business growth by mentoring and developing team members to exceed performance expectations. Drove team success through targeted challenges and support, resulting in enhanced productivity and goal attainment.
Implemented strategies to streamline operations, resulting in improved efficiency and cost reduction for the organization.
Applied training and monitoring techniques to build morale and strengthen relationships, resulting in a more engaged workforce.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Service Manager and Rental Car Manager
Tri-Star Motors
05.2014 - Current
- Responsible for overseeing day to day operations of the service and parts departments.Responsible for preparing rental agreements, verifying customer’s insurance, license, and payment information while acquiring a signed rental agreement.
Service Manager
McCall Motors
04.2024 - 09.2025
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Managed service team, providing training and support to enhance performance and efficiency.
- Developed and implemented service protocols to improve operational workflows.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Collaborated with sales and parts departments to streamline service processes and communication.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager and Rental Car Manager
Tri-Star Motors
01.2009 - 05.2014
- Responsible for overseeing day to day operations of the service and parts departments.Responsible for preparing rental agreements, verifying customer’s insurance, license, and payment information while acquiring a signed rental agreement.
Service Manager and Rental Car Manager
Town and Country
06.2004 - 01.2009
- Responsible for overseeing day to day operations of the service and parts departments. Responsible for preparing rental agreements, verifying customer’s insurance, license, and payment information while acquiring a signed rental agreement.
Service Manager and Rental Car Manager
Freedom Ford
09.2000 - 05.2004
- Responsible for overseeing day to day operations of the service and parts departments. Responsible for preparing rental agreements, verifying customer’s insurance, license, and payment information while acquiring a signed rental agreement.
Service Writer
Suppes Ford
10.1988 - 09.2000
- Responsible for writing up customers, dispatching work
Body Shop Manager
Euro Motors
06.1996 - 09.1988
- Responsible for writing estimates, quality control, scheduling work
Education
Technical School - undefined
Admiral Peary Vo Technical School
Ebensburg, PABachelor of Science - Management
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA08.1988
High School - undefined
Blacklick Valley High School
Nanty-Glo, PA01.1982
Skills
- Demonstrated a positive attitude, contributing to a supportive and motivating workplace culture
- Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
- Achieved seamless project execution through effective multitasking and organization Enhanced team productivity by implementing structured processes for task management Drove successful outcomes by aligning resources with project goals
- Facilitated collaborative discussions to generate innovative solutions for operational issues
- Managed customer interactions to ensure a positive experience and foster long-term relationships
Certification
Chrysler Jeep Ram
Level Four Service
Service Manager
Service Advisor
Warranty Administrator
U connect Administrator
Timeline
Service Manager
McCall Motors
04.2024 - 09.2025
Service Manager and Rental Car Manager
Tri-Star Motors
05.2014 - Current
Service Manager and Rental Car Manager
Tri-Star Motors
01.2009 - 05.2014
Service Manager and Rental Car Manager
Town and Country
06.2004 - 01.2009
Service Manager and Rental Car Manager
Freedom Ford
09.2000 - 05.2004
Body Shop Manager
Euro Motors
06.1996 - 09.1988
Service Writer
Suppes Ford
10.1988 - 09.2000
Technical School - undefined
Admiral Peary Vo Technical School
High School - undefined
Blacklick Valley High School
Bachelor of Science - Management
Indiana University of Pennsylvania