Giovanni Glovaski
Tampa,FL
Summary
Led teams in operational management to drive performance and achieve strategic objectives. Fostered a culture of collaboration to enhance team dynamics and productivity. Developed conflict resolution strategies to address challenges and maintain workflow efficiency.
Led teams in identifying and addressing daily operational needs through strategic planning. Oversaw the coordination of schedules and workflows to optimize business performance. Cultivated a strong work ethic and a positive atmosphere to enhance team productivity.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
Cabot Citrus Farms
Brooksville, FL
11.2024 - Current
- Guest Interaction: Greet guests as they arrive at the golf course, providing a warm and welcoming atmosphere.
- Check-in Process: Assist guests with check-in procedures, including verifying tee times, processing payments, and explaining course rules and policies.
- Reservations Management: Answer phone calls, manage tee time bookings, and assist with scheduling and rescheduling as necessary.
- Course Knowledge: Provide guests with information about the course layout, amenities, events, and services, ensuring they are well-informed and prepared.
- Golf Cart Management: Coordinate golf cart rentals, ensure carts are clean, stocked, and ready for use.
- Retail Assistance: Assist guests in the pro shop by offering products, answering questions, and processing purchases (if applicable).
- Maintain Cleanliness: Ensure the guest service area, lobby, and restrooms are kept clean and organized.
- Customer Support: Address guest inquiries and resolve concerns promptly and professionally, striving to exceed guest expectations.
- Team Collaboration: Work closely with other departments (e.g., maintenance, food and beverage, pro shop) to ensure seamless guest experiences.
- Event Support: Assist with special events or tournaments as needed, providing excellent service to participants.
- Cash Handling: Process payments accurately, including cash, credit cards, and other forms of payment.
- Safety & Compliance: Follow all safety and health protocols to ensure a safe environment for guests and staff.
Shift Leader
Clean Juice
Tampa, FL
01.2022 - 09.2023
- Trained new employees In job duties, safety procedures and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Provided excellent customer service and developed strong relationships with customers.
- Adhered strictly to cash handling protocols and security measures at all times.
- Clean Juice, a nationwide business advertising 100% USDA certified organic fruits and vegtables to provide healthy living.
- (10 months)
BusBoy
Donatello Italian Restaurant
Tampa, FL
01.2021 - 06.2022
- Effectively communicated with team members and management regarding tasks or issues related to the kitchen area.
- Assist Waitstaff: Support waitstaff by bringing additional supplies, refilling water glasses, and running food to tables as needed.
Cleanliness: Keep the dining area, restrooms, and service areas tidy and organized by sweeping, mopping, and removing trash.
Organize Supplies: Assist in maintaining stock levels of napkins, condiments, and other necessary materials, ensuring they are replenished as needed. - Table Maintenance: Clear and reset tables between guests, ensuring clean settings and a welcoming atmosphere for the next guests.
- Customer Interaction: Provide a friendly and attentive service, answering any questions guests may have and ensuring a positive dining experience.
Collaboration: Work closely with other team members to ensure that the restaurant operates efficiently and that all customer needs are met promptly. - Old-school, authentic upscale Italian Restaurant opened in the 80s that specialize in fine dining and bringing the classic italian feel to Tampa Bay.
- (1 Year)
Flooring Installer
Br Stone & Marble
Tampa, FL
01.2022 - 2023
- Cut materials to specified sizes for installation with power saws and cutters.
- Ensured client satisfaction through careful attention to detail during every stage of the project.
- Sanded, scraped and cleared floor irregularities to correct imperfections.
- Performed accurate measurements for each job site in order to ensure proper fitment of materials.
- Br Stone & Marble, a business advertising
Education
Bachelors in Finance - Finance
University of South Florida
Tampa, FL01.2027
High School Diploma -
Steinbrenner High School
Lutz, FL05.2023
Skills
- Facilitated collaborative discussions to generate innovative solutions for operational issues
- Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
- Executed precise cash counting and reconciliation to support daily operations
- Demonstrated a positive attitude, contributing to a supportive and motivating workplace culture
- Designed and maintained a flexible work schedule to optimize resource allocation and meet varying demands
- Achieved high levels of team motivation by implementing recognition programs that celebrated individual and group contributions Cultivated a collaborative atmosphere that resulted in improved project outcomes Drove team performance through targeted support and development initiatives
- Identified root causes and implemented creative approaches to enhance operational efficiency
- Achieved successful project outcomes by fostering strong collaboration among team members Enhanced team dynamics through proactive leadership and conflict resolution Delivered impactful results by aligning team efforts with organizational goals
- Achieved alignment of project goals with strategic objectives through effective goal-setting practices Drove accountability by implementing robust tracking mechanisms, resulting in improved team performance and project outcomes
LANGUAGES
ENGLISH
PORTUGUESE
SPANISH
Timeline
Guest Service Associate
Cabot Citrus Farms
11.2024 - Current
Shift Leader
Clean Juice
01.2022 - 09.2023
Flooring Installer
Br Stone & Marble
01.2022 - 2023
BusBoy
Donatello Italian Restaurant
01.2021 - 06.2022
Bachelors in Finance - Finance
University of South Florida
High School Diploma -
Steinbrenner High School