Robert Michael
The Dalles,OR
Summary
Seasoned professional with a proven track record at Crossroads Correctional Center, adept in crisis management and emergency response. Demonstrates exceptional leadership in supervising teams, enhancing productivity, and maintaining high-quality standards. Skilled in contraband inspections and verbal communication, ensuring safety and integrity in high-stress environments. Assertive correctional officer with several years of experience enforcing rules to keep order within jails and prisons. Calm and dependable individual trained in defensive tactics and conflict resolution. Polished in monitoring inmate behavior and conduct to prevent crime and escapes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corrections Officer I
Crossroads Correctional Center
Cameron, Missouri
03.2019 - 10.2024
- Monitored inmate behavior to prevent escape attempts, crime, and other dangerous activities.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
Operations Manager
Orscheln Farm & Home
Kearney, Missouri
04.2012 - 03.2024
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Customer Service Manager
Wal-Mart Supercenter
Cameron, Missouri
10.2007 - 04.2012
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Penney High School
Hamilton, Missouri05-1975
Skills
- Contraband inspections
- Incident prevention
- Tower surveillance
- Accountability
- Crisis management
- Emergency management
- De-escalation techniques
- Verbal communication
- Integrity and honesty
- Surveillance
- First aid and CPR certified
- Inmate supervision
- Trained in defensive tactics
Certification
Hazmat, fireground operations. Firearm, first aid/ CPR.
Accomplishments
- Dudley award through Missouri Dept. of Corrections for life saving
Affiliations
- Fishing Aficionado and Antique Auto Restorer
Timeline
Corrections Officer I
Crossroads Correctional Center
03.2019 - 10.2024
Operations Manager
Orscheln Farm & Home
04.2012 - 03.2024
Customer Service Manager
Wal-Mart Supercenter
10.2007 - 04.2012
Hazmat, fireground operations. Firearm, first aid/ CPR.
High School Diploma -
Penney High School
Similar Profiles
Michael Ray WinneyMichael Ray Winney
Shift Supervisor at Crossroads Correctional CenterShift Supervisor at Crossroads Correctional Center
Michael Ray WinneyMichael Ray Winney
Maintenance Technician at Crossroads Correctional CenterMaintenance Technician at Crossroads Correctional Center
Amanda C. BrooksAmanda C. Brooks
Office Support Assistant-Mailroom at Dept Of Corrections-Crossroads Correctional Cntr.Office Support Assistant-Mailroom at Dept Of Corrections-Crossroads Correctional Cntr.