Robert Miller
Haughton,LA
Summary
Skilled Auto Collision Technician with a proven track record at Shreve City Collision, enhancing repair quality and efficiency. Expert in Car-O-Line Frame Machines, adept at paint matching and fostering supplier relationships for cost-effective solutions. Achieved notable customer satisfaction through meticulous attention to detail and superior service, significantly reducing repair times.
Overview
9
9
years of professional experience
Work History
Auto Collision Technician
Shreve City Collision
Shreveport, LA
12.2024 - Current
- Maintained a high level of work quality through meticulous attention to detail in repairing damaged vehicles.
- Developed strong relationships with suppliers, ensuring timely delivery of parts at competitive prices.
- Enhanced workshop safety by conducting regular equipment inspections and enforcing proper use of protective gear.
- Provided excellent customer service throughout the entire repair process, from initial assessment to final inspection, earning numerous positive reviews from satisfied clients.
- Reduced repair times by streamlining workflow and optimizing technician schedules.
- Collaborated with insurance adjusters to ensure accurate estimates and efficient claim processing for customers.
Auto Collision Specialist
Caliber Collision
Shreveport, LA
12.2022 - 12.2024
- Improved vehicle repair quality by utilizing advanced collision repair techniques and tools.
- Completed road tests and safety review before releasing repaired vehicles to owners.
- Preserved excellent shop reputation by consistently delivering high-quality repairs that met or exceeded customer expectations.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
Auto Collision Specialist
Shreve City Collision
Shreveport, LA
05.2017 - 12.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Researched industry trends and advancements in technology, applying relevant findings to enhance repair techniques within the shop.
- Collaborated with insurance adjusters to ensure proper compensation for necessary repairs, minimizing out-of-pocket expenses for clients.
Restoration Specialist
Nobody Customs & Restoration
Keithville, LA
02.2016 - 05.2017
- Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
- Improved client satisfaction by effectively communicating project progress and addressing concerns in a timely manner.
- Ensured long-lasting results by utilizing high-quality paints and materials in the painting process.
- Conducted thorough inspections of completed work, guaranteeing a flawless finish on each project.
- Streamlined workflow with efficient use of painting equipment, such as spray guns and airbrushes.
- Delivered consistent results under challenging conditions such as varying temperature or humidity levels affecting paint drying times.
Education
Bachelor In Business Administration -
Southern New Hampshire University
Hooksett, NHSkills
- Car-O-Line Frame Machine and Spot Welder
- Ecotechnics Freon Machines
- CCC Estimate Software
- Mitchell's Estimate Software
- ADAS
- Vehicle reassembly
Timeline
Auto Collision Technician
Shreve City Collision
12.2024 - Current
Auto Collision Specialist
Caliber Collision
12.2022 - 12.2024
Auto Collision Specialist
Shreve City Collision
05.2017 - 12.2022
Restoration Specialist
Nobody Customs & Restoration
02.2016 - 05.2017
Bachelor In Business Administration -
Southern New Hampshire University