Summary
Overview
Work History
Education
Skills
Timeline
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Robert Miller

Haughton,LA

Summary

Skilled Auto Collision Technician with a proven track record at Shreve City Collision, enhancing repair quality and efficiency. Expert in Car-O-Line Frame Machines, adept at paint matching and fostering supplier relationships for cost-effective solutions. Achieved notable customer satisfaction through meticulous attention to detail and superior service, significantly reducing repair times.

Overview

9
9
years of professional experience

Work History

Auto Collision Technician

Shreve City Collision
Shreveport, LA
12.2024 - Current
  • Maintained a high level of work quality through meticulous attention to detail in repairing damaged vehicles.
  • Developed strong relationships with suppliers, ensuring timely delivery of parts at competitive prices.
  • Enhanced workshop safety by conducting regular equipment inspections and enforcing proper use of protective gear.
  • Provided excellent customer service throughout the entire repair process, from initial assessment to final inspection, earning numerous positive reviews from satisfied clients.
  • Reduced repair times by streamlining workflow and optimizing technician schedules.
  • Collaborated with insurance adjusters to ensure accurate estimates and efficient claim processing for customers.

Auto Collision Specialist

Caliber Collision
Shreveport, LA
12.2022 - 12.2024
  • Improved vehicle repair quality by utilizing advanced collision repair techniques and tools.
  • Completed road tests and safety review before releasing repaired vehicles to owners.
  • Preserved excellent shop reputation by consistently delivering high-quality repairs that met or exceeded customer expectations.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
  • Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
  • Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
  • Improved customer satisfaction by providing accurate and timely collision repair estimates.

Auto Collision Specialist

Shreve City Collision
Shreveport, LA
05.2017 - 12.2022
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
  • Researched industry trends and advancements in technology, applying relevant findings to enhance repair techniques within the shop.
  • Collaborated with insurance adjusters to ensure proper compensation for necessary repairs, minimizing out-of-pocket expenses for clients.

Restoration Specialist

Nobody Customs & Restoration
Keithville, LA
02.2016 - 05.2017
  • Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
  • Improved client satisfaction by effectively communicating project progress and addressing concerns in a timely manner.
  • Ensured long-lasting results by utilizing high-quality paints and materials in the painting process.
  • Conducted thorough inspections of completed work, guaranteeing a flawless finish on each project.
  • Streamlined workflow with efficient use of painting equipment, such as spray guns and airbrushes.
  • Delivered consistent results under challenging conditions such as varying temperature or humidity levels affecting paint drying times.

Education

Bachelor In Business Administration -

Southern New Hampshire University
Hooksett, NH

Skills

  • Car-O-Line Frame Machine and Spot Welder
  • Ecotechnics Freon Machines
  • CCC Estimate Software
  • Mitchell's Estimate Software
  • ADAS
  • Vehicle reassembly

Timeline

Auto Collision Technician

Shreve City Collision
12.2024 - Current

Auto Collision Specialist

Caliber Collision
12.2022 - 12.2024

Auto Collision Specialist

Shreve City Collision
05.2017 - 12.2022

Restoration Specialist

Nobody Customs & Restoration
02.2016 - 05.2017

Bachelor In Business Administration -

Southern New Hampshire University
Robert Miller