Robert Miller
Oak Park
Summary
Diverse background in Customer Service, Financial Services, Bank operations,and Technical Support. Credit professional with extensive experience in analyzing credit data and financial statements to assess risk and ensure compliance with lending standards. Known for collaborative approach and delivering results that align with company goals. Reliable and adaptable, possessing strong analytical skills and attention to detail.
Overview
18
18
years of professional experience
Work History
Credit Analyst
CREDIT ACCEPTANCE
01.2013 - Current
- Assist with helping auto dealers grow their business by aiding them with customer applications by validating and verifying information through document review, internet searches, and phone calls to quickly and compliantly fund auto loans
- Assist with multiple issues to keep dealers’ pipeline open including managing dealer licenses, Title issues, Auditing, Inventory issues, Structuring of contracts, and IT/ system issues
- Review Auto loan contracts and customer proofs including Income to figure monthly income to qualify loan, Banking information, Credit bureau information, and Proof of residency prior to funding qualifying loans for dealership
- Maintained a Top-Ranking Compliance/ Error rate for my attention to detail in the department while assisting with detecting fraudulent documents and activity on accounts via verification calls and/or asking for supporting documentation to protect our stakeholders
Sr. Rep Customer Service
VERIZON WIRELESS
11.2009 - 06.2012
- Handled an average of 45 inbound calls per day while using a computer terminal, researching and resolving billing inquiries, and explaining Verizon Wireless products and services
- Assisted with the retention of customers considering disconnection of wireless services
- Assisted with technical support and troubleshooting equipment/ service issues
- Assisted with Wireless account analysis by analyzing customers’ wireless usage and recommend best pricing plans/ features based on customer needs
- Exceeded metrics for upgrades/ sales of new devices helping secure two-year contract agreements with an average of 9 upgrades per month
Sr. Rep Financial Services
VERIZON WIRELESS
01.2009 - 11.2009
- Explained billing charges to customers and process payments
- Negotiated and setup payment arrangements for customers to prevent service interruption and/ or further collection activity to accounts
- Research and Resolve issues with payments to account
Operations Associate
BANK OF AMERICA
03.2007 - 10.2008
- Performed Document assessment and preparation functions for various loan documents including promissory notes, disbursement documents, and closing documents
- Used program Point/ Click/ Scan to scan loan documents and index images
Education
Bachelor of Arts - Telecommunications Information Studies and Media
Michigan State University
East Lansing, MISkills
- Skilled in MS Word, PowerPoint, Outlook, and MS Excel
- Risk assessment
- Problem-solving
- Attention to detail
- Multitasking
- Credit reporting
- Loan documentation
- Underwriting
Timeline
Credit Analyst
CREDIT ACCEPTANCE
01.2013 - Current
Sr. Rep Customer Service
VERIZON WIRELESS
11.2009 - 06.2012
Sr. Rep Financial Services
VERIZON WIRELESS
01.2009 - 11.2009
Operations Associate
BANK OF AMERICA
03.2007 - 10.2008
Bachelor of Arts - Telecommunications Information Studies and Media
Michigan State University
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