Chathurika Wijesooriya

• Managing an assigned $50M portfolio within the corporate accounts receivable team
• Performed Collection related activity in support of portfolio management
• Reduced delinquency and DSO within the associated accounts
• Directly coordinate and oversee the activities of AR administrators at locations in the United States and Canada with respect to past due aging
• Research and investigate customers based on Cortera reports to make informed and sound credit decisions
• Worked directly with Regional Attorneys and Collection Agencies in obtaining recovery payments and reviewing remit allocation
• Own the on-going weekly, monthly, and quarterly KPI reporting metrics for Financial End of Service (FEOS) processes
• Continuously monitored all new bankruptcy activity across entire AR portfolio 240 servicing locations across U.S
• And Canada - researched and provided detail out to locations and Attorney as needed
• Placing noncollectable accounts with attorney or collection company and processing Write off requests
• Interacted with various teams/departments including Cash Apps, Treasury, Accounting, FP&A, National Accounts and Service Teams
• Analyzed complex customer accounts and/or payments, working with internal teams to resolve
• Mentored and trained new employees
• Worked as the Project Lead on major accounts set up on billing and collection process
• Worked with enterprise systems like SAP, Oracle Sales Force, Coupa, Ariba and other major supplier portals

• Responsible for Work credit balances on the AR aging following standard procedure for resolution
• Comprehension of payer, government, and state refund processes to ensure the company is adhering to payer policies by reviewing payer websites and bulletins
• Researched complex accounts to determine the most appropriate method of credit resolution, payment refund, correction to cash application, correction to liability distribution or adjustments to AR
• Analyzed and utilized data from Explanation of Benefits, Remittance Advice, and COB rules to resolve credit balances
• Ensure internal control compliance with all assigned areas and other audit requirements
• Review third party supporting documentation such as rate agreements or contracts to determine the correct reimbursement amount
• Reconciliation of approved refunds and applicable systems, Avatar sub ledger & GL overpayment account
• Identified root causes, trends and process deficiencies that lead to credit balances and assist with development of action plan and implementation
• Managed assign analysts with delegated tasks
• Mentored and trained employees on various project tasks

• Responsible for accurate data entry tasks for all financial eligibility, authorizations, client service fees and deleting service requests in a timely manner prior to billing while maintaining more than 95% accuracy
• Engaged in active role developing a procedure and a process for the data integrity to aid auditing, billing, and collection's
• Managed approximately 2 million dollars collection for an assigned portfolio by initiating client contacts for past due balances to obtain payments
• Billed approximately 5-8 million dollars in claims to insurance companies and clients monthly under strict deadline
• Prepared aging analysis, collection, and reconciliation of accounts receivable
• Assisted administrative staff keeping track of revenue and losses for the company
• Corresponded with General ledger group on reserve and adjustments for monthly end closing
• Administer contracts claims received to Mentor network from state agencies in California, Massachusetts, Wisconsin, Ohio, Iowa, Delaware, North Dakota, Oregon, New Jersey
• Administer contract claims received to mentor network by private insurance companies
• Ensured internal control compliance with all assigned areas and other audit requirements
• Assisted and mentored on boarding new hires providing required training
• Customized all databases and program/contract files to assure that all requirements of the contracts have been met, ensure that all functional action items have been closed, and make sure that all commitments to the customer have been satisfied
• Utilized automated AR software application (Avatar) to process financial eligibility, authorization, billing, and denial follow-up transactions
• Utilized document management software (Biscom) to support billing activities and to process transactions daily
• Maintained collection's notes in Denial Workflow application
• Performed data entry tasks in Management Information System for all Authorizations, Client Service Fee Changes and Delete service requests in a timely manner prior to billing
• Prepared weekly, semi-monthly, and monthly billing for all payers and ensures that all tasks are completed for month-end billing
• Maintained supporting documentation for all billed invoices
• Assisted in the monthly billing certification process and documented any remaining unbilled charges
• Researched, escalated, and resolved any billing discrepancies (not in good order) to meet billing cycle
• Worked with payers and other key AR staff to resolve outstanding claim processing issues with a focus on over 60 days balances
• Addressed and resolved account credit balances and overpayments
• Researched, escalated, and resolved any denied claims identified from either aged account reports or payer remittance advice
• Worked with payers and state offices (as needed) to resolve outstanding denials
• Maintained contact with customers and contractors under established contracts to discuss and attempt to resolve difficulties
• Ensured the timely resolution of any collection's issues for self-pay balances
• Actively participated, provided overview of billing and collection's status in weekly/monthly AR calls, and provided information to be used in the quarterly reserve process
• Identified opportunities for assigned payers to allow for electronic billing, more frequent billing, and Electronic Funds Transfer payments
• Produced audit reports and other documents using word processing software

· Adjusted the workflow by introducing formal operational procedures in the branch as per Citizens Bank standard operational procedures.

· Introduced a new customer base by increasing the revenue accounts for the regional market.

· Performed personal banker and teller duties to sell bank products to optimize the sales goals.

• Reported directly to the Branch Manager for all phases of branch operations including deposit accounts, lending (consumer loans and residential mortgages) and business development responsibilities
• Coordinated staffing of customer service, personal Banker, teller supervisor, tellers and delegated responsibilities and work assignments as required
• Exercised administrative control over the functions of the branch office to ensure the ongoing effective operation as well as overseeing new initiatives, in conformance with established Bank policies and procedures
• Assumed responsibility for the branch in the branch manager's absence
• Established sales and service culture while coaching employees to maximize their contribution to the Bank's goals

• Generated sales and revenue by developing a positive customer experience and focusing on the solutions that meet the needs of the customer and personally strive to make each customer interaction the best experience of their day by consistently delivering on each step of the Customer Experience Process
• Successfully followed a structured approach to customer on-boarding, sourcing new business, and expanding existing relationships through in-aisle prospecting, asking for referrals, and maximizing outbound calling
• Worked with customers to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs including mortgage, home equity loans, insurance, checking, savings, retirement, and investment accounts
• Ensured customers are extremely satisfied with every interaction
• Worked effectively in a team environment building solid relationships and taking leadership roles performing branch manager assigned functions
• Performed duties of cash handling, branch security function protocols and bank operational protocols
• Performed duties and responsibilities as the liaison for the Security deposit Vault
• Obtained NMLS license and performed as a Mortgage Loan Originator
• Obtained Massachusetts Notary Public License Issued : 15 July, 2014, expire : 15 July, 2022 and performed notarizing duties in the branch

• Handled all required documents for accounts opening and made sure all accounts opened correctly following the procedures and guidelines
• Opened personal checking, saving, credit cards, uniform trust minor accounts, trust account and business accounts
• Handled customer inquiries related to accounts, loans, and credit cards
• Referred and advised customers on Investment accounts with Merrill Lynch
• Referred and advised customers on small business accounts and merchant services
• Referred and advised customers on home mortgage loans, Car loans
• Used Intract databases system to handle customer service activities
• Gained recognition as a highest referral originating personal banker for Merrill Lynch accounts for Bank of America North Central Massachusetts region
• Participated in community events to position the bank as a leader within the territory
• Developed and participated on strategic marketing campaign targeting College student in MIT and UMass Lowell, which has generated substantial referrals

• Processed signature cards along with other legal paperwork sent in from branches all over Texas using CICS database management software
• Made sure that accounts were opened correctly and met opening guidelines
• Scanned processed signature cards into the SQN banking system
• Met deadlines for other incoming projects such as safe deposit box conversions
• Validated Scanned signature cards, legal documents, and maintenance forms
• Handled closing accounts documents in DOC Express system