Brittani Jackson
Findlay
Summary
Accomplished Territory Manager at UniFirst Corporation, adept in CRM software and customer relationship management. Enhanced service efficiency by resolving 95% of customer complaints empathetically, fostering loyalty. Proven ability to multitask and organize, optimizing vendor management and operational processes. Skilled in issue resolution, driving performance improvements and achieving business goals.
Overview
15
15
years of professional experience
Work History
Territory Manager
UniFirst Corporation
09.2020 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining a positive customer experience.
- Documented customer interactions accurately in CRM systems for future reference.
- Identified recurring problems, suggesting solutions to improve service efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Location Manager
Taco Bell Restaurant
08.2010 - 09.2020
- Oversaw location operations to ensure compliance with safety and quality standards.
- Managed vendor relationships to optimize service delivery and operational efficiency.
- Coordinated scheduling and resource allocation for multiple projects simultaneously.
- Implemented process improvements to enhance workflow and reduce downtime.
Education
Owens Community College
Findlay, OHHigh School Diploma -
Oak Harbor High School
Oak Harbor, OHSkills
- Customer relationship management
- Multitasking and organization
- Goals and performance
- Issue resolution
- Time management
- CRM software
- Order management
- Vendor management
- Client consultations
- Database management
- Customer service
- Customer complaint resolution
Timeline
Territory Manager
UniFirst Corporation
09.2020 - Current
Location Manager
Taco Bell Restaurant
08.2010 - 09.2020
Owens Community College
High School Diploma -
Oak Harbor High School
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