Robert Miville
Rowlett,TX
Summary
Detailed oriented security systems lead with years of hands on experience in mobile surveillance operations and commerical security system installations. Skilled in designing, building, and supporting solar powered and conventional surveillance solutions. Known for building strong client relationships and serving as a reliable point of contact for both customers and team members. Experienced in managing project crews, handling equipment procurement, providing training, and technical support, with a practical focus on teamwork, process improvement, and clear communication to ensure projects are completed safely and on schedule.
Overview
5
5
years of professional experience
Work History
Security Install/Service Technician
STS360
01.2023 - Current
- Installation, programming, and commissioning of commerical security systems, including but not limited to structured cabling, CCTV, and access control (LenelS2).
- Assisted in procuring parts, hardware, and equipment for projects, to make sure timely sourcing of all materials to avoid installation delays and maintain project schedules.
- Managed and supervised crews, delegating tasks, monitoring progress, upholding quality and safety standards for each project phase.
- Maintained proactive communication with customers, providing consistent project updates, addressing technical concerns, and resolving issues to customers satisfaction.
- Provided project documentation and progress reports to upper management, detailing milestones, ongoing tasks, challenges, and recommendations for efficiency gains.
- Collaborated across departments and with external vendors to coordinate job requirements, delivery schedules, and make sure all expectations were met.
- Conducted thorough inspections of security equipment, identifying and resolving potential issues.
- Documented service reports detailing repairs performed, parts used, and recommendations for future maintenance.
- Developed strong client relationships by delivering solutions to problems, and consistently exceeding customer expectations in service and responsiveness. Resulting in customers contacting me directly for support, issue resolution, and project updates rather than using standard channels.
Lead, Mobile Surveillance Division
STS360
06.2020 - Current
- Designed, built, maintained, and managed a fleet of mobile surveillance trailers, overseeing the complete project lifecycle from inception to deployment and ongoing service.
- Developed detailed BOMs and coordinated with upper management and purchasing to secure equipment, parts, rentals, and heavy machinery for efficient project execution.
- Installed and integrated solar powered security systems for remote and stationary sites, procuring site services for project completion (e.g. skid steer with auger, concrete truck) and operating specialty equipment (bucket trucks, scissor lifts, boom lifts, skid steers)
- Managed all aspects of asset logistics, including hauling and towing 40 ft gooseneck for equipment pick up, delivery, and deployment ensuring load security and safety DOT compliance.
- Led crews during field work, providing hands on guidance and detailed feedback to streamline operations and improve project workflows for future deployments.
- Created and delivered training for colleagues in installation techniques, service standards, and customer support procedures to foster team development and service consistency.
- Provided technical support to both internal teams and external customers, troubleshooting and resolving a wide range of system and equipment issues.
- Established and developed a network of subcontractors I vetted through Field Nation and WorkMarket to efficiently execute out of state service tickets for surveillance trailers.
- Generated documentation and reports for management, recommending process improvements and tracking project milestones.
- Managed relationships with POCs with key accounts, ensuring client satisfaction and trust.
Education
High School Diploma -
North Garland High School
Garland, TXSkills
- Commerical Security Installations (CCTV, Access Control, Solar Powered Security Integration)
- Mobile Surveillance System Design
- IP Cameras & Access Control Programming (LenelS2)
- Project Leadership and Crew Management
- Equipment Operation (Bucket Truck, Skid Steer, Scissor/Boom Lift)
- Structured Cabling & Network Infrastructure
- BOM Preparation & Procurement
- Documentation and Project Reporting
- Technical Troubleshooting and Customer Support
- ARC Welding and Metal Fabrication
- Customer Relationship Development
- Autodidact
Languages
English
Native or Bilingual
Timeline
Security Install/Service Technician
STS360
01.2023 - Current
Lead, Mobile Surveillance Division
STS360
06.2020 - Current
High School Diploma -
North Garland High School