Summary
Overview
Work History
Education
Skills
References
Trainings And Certificates
Timeline
Generic

Robert M. Lowe

Norwood,MA

Summary

Experienced customer service professional at Wesco, recognized for excellence in relationship building and order processing. Proven ability to improve customer satisfaction and operational efficiency. Strong skills in inventory management and communication, delivering consistent results under pressure.

Overview

15
15
years of professional experience

Work History

Customer Service and Warehouse

Wesco
Taunton, MA
03.2024 - Current
  • Executed administrative tasks including processing accounts payables and answering emails.
  • Established and nurtured relationships with diverse clients to enhance satisfaction.
  • Addressed customer inquiries, processed orders, and resolved issues using data analytics.
  • Facilitated internal communication between sales team and distribution center staff.
  • Professionally answered telephone calls during business hours to assist clients.
  • Collaborated with accounts payable and purchasing teams to resolve purchase order variances.
  • Coordinated special orders and expedited shipments as necessary for timely delivery.
  • Managed order tracking and communicated updates to customers regarding merchandise.

Electronics Sales Manager

KD Designs
East Providence, RI
09.2020 - 03.2024
  • Sales Manager doing all ordering, scheduling, billing, inventory, shipping and receiving, computer website building, excel spreadsheets.

Executive Chef

Rita’s Catering
Everett, MA
03.2018 - 03.2020
  • Managed and supervised all Culinary Services staff including scheduling, assignment, direction, performance review, hiring and corrective action consistent with company policy.
  • Revenues in Excess of $10 million per year.

Executive Chef

Needham Golf Club
Needham, MA
02.2012 - 07.2017
  • Oversaw all operations that generated annual Revenues in excess of $1 million per year.
  • Constantly evaluating meals and food products to ensure that the highest quality standards are maintained.
  • Increased customer satisfaction levels through exceptional relationship management skills.
  • Maintaining a safe kitchen area and hygienic working environment.

Sous Chef

Dedham Country & Polo Club
Dedham, MA
07.2010 - 02.2012
  • Oversaw all banquet and restaurant operations that generated annual Revenues in excess of $1.5 Million.
  • Demonstrating cooking techniques and the correct use of equipment to staff.

Education

Culinary Arts

Blue Hills Regional Technical School
Canton, MA

Some College (No Degree) - Logistics And Supply Chain Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Payroll Forecasting/Scheduling
  • Staff Hire and Training
  • Capacity Planning
  • Cash Register
  • Quality Assurance
  • Customer relationship manager
  • Supervising Experience
  • P&L Knowledge
  • POS
  • Self-Motivated
  • Determined to Learn
  • Good Communicator
  • MS Windows
  • MS Word
  • MS Excel
  • Microsoft office
  • Internet Research
  • Customer relationship management
  • Inventory management
  • Order processing
  • Shipping coordination
  • Sales forecasting
  • Supply chain logistics
  • Calm under pressure

References

  • Joe Martin, (617) 820-3133, Senior Operations Manager Wesco
  • Jessica Faris, (401) 474-6691, Double E Company
  • James Elliott, (508) 930-2392, Probrite Industries

Trainings And Certificates

  • Member of the American Culinary Federation- Epicurean Club of Boston
  • Serve Safe Certified
  • Food Allergy Certified
  • Certificates in Management of Food and Labor Costs
  • Sanitation and Safety
  • Nutrition

Timeline

Customer Service and Warehouse

Wesco
03.2024 - Current

Electronics Sales Manager

KD Designs
09.2020 - 03.2024

Executive Chef

Rita’s Catering
03.2018 - 03.2020

Executive Chef

Needham Golf Club
02.2012 - 07.2017

Sous Chef

Dedham Country & Polo Club
07.2010 - 02.2012

Culinary Arts

Blue Hills Regional Technical School

Some College (No Degree) - Logistics And Supply Chain Management

Colorado Technical University

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