Robert Moore
Falls Church,VA
Summary
Dynamic operations leader with nearly three decades of experience, notably at West Elm/Williams-Sonoma. Expert in inventory management and logistics, I excel in team building and fostering development. Passionate about driving operational excellence, I consistently achieve productivity goals while delivering exceptional customer service and creating a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Associate Manager of Operations
West Elm/Williams-Sonoma
Fairfax, VA
09.2015 - 03.2025
- Partnered with GM to direct daily operations, meet or exceed sales targets, and advance corporate initiatives leading to sustained, favorable yearly comp results.
- Provided exceptional customer service to guarantee an outstanding customer experience and foster a sense of community.
- Mentored and developed team members, facilitating guidance, support, and growth opportunities leading to multiple promotions.
- Responsible for overseeing and optimizing store operations, including customer fulfillment, inventory management, and safety protocols.
- Managed comprehensive operations and protocols for incoming and outgoing inventory.
- Managed extensive store and area-wide reorganization alongside physical inventory projects
- Onboarded and mentored all incoming operations managers.
Operations Manager
Old Navy/Gap Inc.
Springfield, VA
09.2011 - 08.2015
- Built and coached the team while working shoulder to shoulder with them to meet company productivity standards.
- Responsible for organizing many in store community events. Lasting partners included: Boys and Girls Club, National Center for Missing and Exploited Children, local police, and fire departments.
- Effective talent selection, training, coaching, motivating, and recognizing.
- Ensured service, merchandising, and operational standards were met through company-defined practices and processes.
- Accountable for a safe store environment, where all Associates actively prevented loss and minimized risk.
- Continually ensured that all business units were compliant with productivity goals and company standards.
- Supported the team and processes by ensuring necessary tools and equipment were readily available, and conducted follow-up on preventative care and scheduled maintenance.
Inventory Manager
Border Books
Springfield, VA
03.2007 - 09.2011
- Ensured weekly shipments were received, processed, and shelved in accordance with store standard operating procedures.
- Assisted with providing orientation and ongoing training to staff.
- Provided leadership by fostering a sense of teamwork.
- Drove sales and exceptional customer service through effective service management.
- Monitored productivity and performance of hourly staff and/or assigned teams.
- Coached and mentored to ensure that staff had an understanding of all policies, programs, and standards.
- Supported the management team in driving sales, financial management, and ensuring that store profit, productivity, and audit goals were met.
- Daily operations, including opening and closing the store, and assisting the management team with cash handling throughout the day.
Education
Bachelor of Arts - Graphic Design
George Mason University
Fairfax, VA05-2007
Associate of Arts - Recording Engineering
Omega School of Recording
High School Diploma - General Studies
Wakefield High School
Skills
- Almost three decades of continually increasing management responsibility
- Inventory management and logistics expertise
- Outstanding communication skills
- Well-versed in recruiting and interviewing successful candidates
- Excellent team builder
- Strong focus on operational excellence
- Fully committed to personal and team development
Timeline
Associate Manager of Operations
West Elm/Williams-Sonoma
09.2015 - 03.2025
Operations Manager
Old Navy/Gap Inc.
09.2011 - 08.2015
Inventory Manager
Border Books
03.2007 - 09.2011
Associate of Arts - Recording Engineering
Omega School of Recording
High School Diploma - General Studies
Wakefield High School
Bachelor of Arts - Graphic Design
George Mason University
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