Robert Moreno
Murrieta,CA
Summary
An accomplished and dynamic insurance professional with a passion and deep expertise for personal lines insurance. Decades of dedicated leadership experience and a proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Highly skilled in product management, business management, regulatory compliance, and building influential and mutually beneficial business partnerships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
Promise Insurance Agency, Inc.
08.2022 - 10.2024
- Startup retail insurance agency
- Acquired carrier & wholesale appointments
- Developed marketing strategy & networks
- Managed day-to-day business operations.
- Hired nd trained staff
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Secured appropriate vendor relationships
- Responsible for all social media marketing
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Sr. Product Manager Personal Lines
Capital Insurance Grou
12.2020 - 05.2022
- Responsible for PL production/results – CA, NV, OR, WA
- Improved over all results of Personal Lines products
- Product vetting, development, and launch
- Developed and Implemented plans for profitable growth
- Added value to HO & DF products through coverage enhancements
- Filed new products and product changes in SERFF
- Provided guidance to IT, UW, Claims and support CSR Mgr.
- Frequently collaborated with Sr. Stakeholders and CEO
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
Personal Lines Product Manager & Program Manager
RMIS
08.2010 - 11.2020
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Provided guidance to UW, Marketing, Claims, CSR, and OM
- Developed profitable growth strategies for PL and CL
- Compliance/regulatory relationships and management
- Monitored performance of comparative rating platforms
- Office GM of all departments (2015-2020)
- Developed product documentation to communicate upcoming features and products to internal teams.
- Managed 315 employees incl. five managers and their subordinates
- Reduced PL auto loss ratio – 101% to 67% in two and one half yrs.
Education
Business Management -
California State University Fullerton
Fullerton, CAChartered P&C Underwriter -
The Institutes
12.2024
Skills
- Analytical problem solving
- Stakeholder communications
- Product vision and strategy
- KPI tracking
- Extensive knowledge of PL products
- Underwriting methodology
- Research and trend analysis
- Strong leader and mentor
- Relationship building
- Regulatory compliance
- Verbal and written communication
- Creativity and innovation
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Licensed Broker/Agent – AZ
- Licensed Broker/Agent – CA
- Licensed Broker/Agent – TX
- Licensed Broker/Agent – UT
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Owner
Promise Insurance Agency, Inc.
08.2022 - 10.2024
Sr. Product Manager Personal Lines
Capital Insurance Grou
12.2020 - 05.2022
Personal Lines Product Manager & Program Manager
RMIS
08.2010 - 11.2020
Chartered P&C Underwriter -
The Institutes
Business Management -
California State University Fullerton
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