Robert Moss
Brazil,IN
Summary
Experienced manager with 27 years of experience in multiple roles at Refreshment Services Pepsi. Enhancing overall operational efficiency and boosting customer satisfaction. Expert in operations management, coupled with exceptional leadership and problem-solving skills. Achieved significant improvements in safety compliance and inventory accuracy. Committed to fostering a proactive culture, edifying coworkers, and delivering high quality services.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Refreshment Services Pepsi
01.2021 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Warehouse Manager
Refreshment Services Pepsi
03.2000 - 02.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Promoted brand at industry events and through ongoing networking efforts.
- Efficiently managed expansive budgets for the facility, fleets, maintenance programs, and equipment
Delivery Driver
Refreshment Services Pepsi
12.1997 - 03.2000
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Obtained CDL Class-A certification to safely operate semi-trucks in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Loader and Unloader
Refreshment Services Pepsi
06.1997 - 12.1997
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
Education
Aircraft Maintenance
Ivy Tech Community College of Indiana
Terre Haute, INHigh School Diploma -
Gibbs Senior High School
St. Petersburg, FL06.1990
Skills
- Shipping and receiving
- Forklift Operations
- Warehouse Operations
- Inventory and Stocking
- Inventory Management
- Delegating Work
- Hiring and Training
- Loading and unloading
- Problem-Solving
- Order picking and processing
- Warehouse layout optimization
- Workflow Coordination
- Safety oversight
- Safety standards
- Team Building and Leadership
- Workforce Management
Certification
- Certified CDL Class-A Driver
Timeline
Operations Manager
Refreshment Services Pepsi
01.2021 - 03.2023
Warehouse Manager
Refreshment Services Pepsi
03.2000 - 02.2021
Delivery Driver
Refreshment Services Pepsi
12.1997 - 03.2000
Loader and Unloader
Refreshment Services Pepsi
06.1997 - 12.1997
Aircraft Maintenance
Ivy Tech Community College of Indiana
High School Diploma -
Gibbs Senior High School
- Certified CDL Class-A Driver
Similar Profiles
Adonis MartinezAdonis Martinez
Account Sales Representative at Refreshment Services PepsiAccount Sales Representative at Refreshment Services Pepsi
Cody LeafCody Leaf
Delivery Driver at Refreshment Services PepsiDelivery Driver at Refreshment Services Pepsi
Christopher EllisonChristopher Ellison
Delivery Driver Supervisor at Refreshment Services PepsiDelivery Driver Supervisor at Refreshment Services Pepsi