Robert Mudd
Flagstaff,AZ
Summary
Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possess comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving technical problems.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
IT SUPPPORT/PACS ADMIN
Northern Arizona Radiology
6 2023 - Current
- Provided IT support and troubleshooting for end users in a healthcare setting.
- Managed and maintained a PACS system for medical imaging facilities. Managed and resolved IT helpdesk tickets for internal staff
- Provided technical support to end users for hardware and software issues Performed system administration tasks such as user account management and server monitoring
- Managed and supported Windows Server environments, including Active Directory and Group Policy.
- Resolved technical issues and provided support to end users via phone, email, and in person
- Manage DNS and DCHP server
- Network issue troubleshooting
TEAM MEMBER
W hataburger
12.2020 - 10.2023
- Managed customer orders and payments at fast-paced fast food restaurant.
- Prepared and cooked food according to health and safety regulations. Maintained cleanliness of kitchen and dining areas during shifts.
- Provided friendly and efficient customer service in busy fast food establishment.
- Maintained a clean and organized work area, following health and safety regulations.
Education
CYBERSECURITY AND INFORMATION ASSURANCE B.S - undefined
Western Governors University
08.2022 - Current
Associate of Science -
Estrella Mountain Community College
Avondale, AZ 05.2018 - 05.2021
Skills
Troubleshooting
Remote Support Tools
Hardware Maintenance
Time Management
Networking
Virtualization
Certificationscourses
- CompTIA A+
- CompTIA Network +
- CompTIA Sec+
Languages
Spanish
References
- John Chadwick, Owner of Precise Network Services, Flagsta, (928)-853-6624
- Ben Brewster, System Admin at Precise Network Services, (928)-853-1054
- Jamie Overman, Application Supervisor at Northern Arizona Radiology, (928)-853-2938
Additional Information
- Created my own home lab environment with a on prem proxmox hypervisor, in which houses my own domain controller and DNS server, also managing a self-hosted Minecraft server that I host to public and is only for family and close friends
- Create my own home network in which I ran CAT 6 cable and terminated keystone patch panel, and RJ45.
- Manage my home network via unifi, I maintain multiple VLAN's within my home network, and are able to create and maintain firewall rules as well access control lists within home network
Certification
CompTIA Security +
Timeline
CompTIA Security +
05-2024
CompTIA Network +
03-2024
CompTIA A+
12-2023
CYBERSECURITY AND INFORMATION ASSURANCE B.S - undefined
Western Governors University
08.2022 - Current
TEAM MEMBER
W hataburger
12.2020 - 10.2023
Associate of Science -
Estrella Mountain Community College
05.2018 - 05.2021
IT SUPPPORT/PACS ADMIN
Northern Arizona Radiology
6 2023 - Current
Similar Profiles
Lucianne RoyLucianne Roy
Front Desk Receptionist at Northern Arizona RadiologyFront Desk Receptionist at Northern Arizona Radiology
Sadie VasquezSadie Vasquez
Administrative Assistant at Arizona Retina And Vitreous ConsultantsAdministrative Assistant at Arizona Retina And Vitreous Consultants
Aeriel KnottsAeriel Knotts
Intern at Arizona Advanced RadiologyIntern at Arizona Advanced Radiology