Robert Nalley
Alexandria,LA
Summary
Dynamic Territory Manager at Lennox International with a proven track record in sales strategy and client relationship management. Expert in CRM deployment, driving revenue growth, and enhancing customer engagement. Successfully fostered key client connections, resulting in significant market penetration and increased customer satisfaction. Proficient in guiding diverse teams toward the attainment of challenging business targets
Overview
33
33
years of professional experience
Work History
Territory Manager
Lennox International
Alexandria, LA
07.2006 - Current
- Executed territory sales strategies to stimulate market growth and maximize customer engagement.
- Fostered connections with key clients to strengthen service and support delivery.
- Sustained direct personal contact with all assigned accounts while cultivating relationships with new ones.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Promoted cross-functional team collaboration to tackle territory-specific challenges.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Conducted cold calls to offer services to potential customers.
- Provided exceptional after-sales support to ensure high levels of customer satisfaction.
- Implemented CRM strategies to improve customer engagement and retention.
Operations Manager
Plumbing Inc
West Monroe, La.
08.1992 - 07.2006
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Education
HVAC Service And Installation - HVAC
Lincoln Technical Institute
08-1980
High School Diploma -
Irvington High School
Irvington, NJ05-1978
Skills
- Sales strategy
- Customer engagement
- CRM deployment
- Competitive analysis
- Revenue growth
- Client relationship management
Timeline
Territory Manager
Lennox International
07.2006 - Current
Operations Manager
Plumbing Inc
08.1992 - 07.2006
HVAC Service And Installation - HVAC
Lincoln Technical Institute
High School Diploma -
Irvington High School
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