Robert Nicks
Maricopa,AZ
Summary
Dedicated and highly skilled security and law enforcement professional with over 15 years of experience in managing operations, conducting investigations, and ensuring public safety. Proven track record in conflict resolution, risk management, and providing exceptional customer service. Seeking a challenging role as a Supervisor – Venue Security at Live Nation where my expertise can contribute to ensuring the safety and security of guests and staff.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patrol Officer
Tucson Police Department
Tucson, AZ
10.2014 - 06.2024
- Managed traffic accidents, physical altercations, and mental health crises
- Conducted in-depth investigations into violent crimes
- Collaborated with FBI, DEA, and local law enforcement agencies
- Worked as a plain clothes officer conducting surveillance and assisting detective units
- Served as School Resource Officer, teaching law-related education.
Postal Operations Supervisor
United States Marine Corps
Various Locations
01.2011 - 05.2013
- Supervised and mentored 42 postal clerks
- Coordinated joint-military postal operations
- Managed government funds for postal operations and performed audits.
Post Office Supervisor
10.2008 - 01.2011
- Managed financial accounts and security for high-value parcels
- Maintained post office equipment and handled customer complaints.
Postal Clerk
07.2005 - 09.2008
- Provided retail and postal support
- Managed security and dispatch of classified correspondence.
Security Officer
- Provided physical security at Walmart, assisting with shoplifting detection and detention
- Monitored CCTV and conducted routine patrols
- Worked at Cope Community Services, ensuring safety for staff and clients, and assisting with mental health patient petitions
- Provided security at entertainment venues, including sports events, concerts, festivals, and fairs.
Education
Associate Degree in Criminal Justice -
Pima Community College
Skills
- Incident Management
- Conflict Resolution
- Customer Service
- Technical Skills in Surveillance and Security Systems
- Project Management
- Risk Assessment and Mitigation
- Training and Mentoring
- Physical Security
Certification
CPR and First Aid Certification
Relevantexperienceandskills
- Direct and Supervise Security Staff: Extensive experience managing and mentoring teams of security personnel, ensuring effective performance and compliance with policies and procedures.
- Guest Service: Skilled in providing exceptional customer service, handling inquiries, and resolving complaints efficiently.
- Staff Training and Evaluation: Proven ability to train and evaluate staff, ensuring they are well-prepared for their duties.
- Policy Compliance: Strong understanding of security policies and procedures, as well as local, state, and federal laws.
- Operational Oversight: Experienced in overseeing security operations, assigning tasks, and ensuring productivity and safety.
- Sustainability and Safety Programs: Committed to participating in and promoting sustainability and safety initiatives within the workplace.
Accomplishments
- Navy and Marine Corps Achievement Medal
Timeline
Patrol Officer
Tucson Police Department
10.2014 - 06.2024
Postal Operations Supervisor
United States Marine Corps
01.2011 - 05.2013
Post Office Supervisor
10.2008 - 01.2011
Postal Clerk
07.2005 - 09.2008
Security Officer
Associate Degree in Criminal Justice -
Pima Community College