Robert Nobbman
1405 Honey Ln,TN
Summary
Dynamic Store Manager with a proven track record at United Grocery Outlet, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective training, achieving a significant increase in customer satisfaction. Skilled in inventory management and fostering a positive work environment, driving team performance and operational success.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Store Manager
United Grocery Outlet
Decherd, TN
03.2025 - Current
- Assisted in daily store operations and customer service tasks.
- Learned inventory management processes and stock replenishment procedures.
- Supported team in maintaining clean and organized sales floor environment.
- Engaged with customers to address inquiries and provide product information.
- Adapted quickly to changing store demands and customer preferences.
- Collaborated with team members to enhance overall customer experience and satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Area Supervisor
Lowes
Tullahoma, TN
10.2021 - 03.2025
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Coordinated inventory management processes, optimizing stock levels and reducing shrinkage.
- Implemented process improvements that enhanced workflow efficiency across multiple departments.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Collaborated with management to drive initiatives aimed at enhancing customer satisfaction scores.
- Developed scheduling strategies to maximize workforce utilization while meeting customer demand.
- Monitored key performance indicators, identifying trends and making data-driven decisions for operational success.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Store Manager
Dollar General
Deason TN
02.2008 - 10.2021
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Planned sequence of operations and established schedule.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tracked hours and inventory usage, and prepared associated reports.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw successful implementation of new point-of-sale system, minimizing disruptions to service during transition.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Streamlined onboarding process for new employees, reducing time to full productivity.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
Store Manager
Freds
Decherd, TN
02.2007 - 02.2008
- Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Spearheaded sustainability initiative, reducing waste and energy consumption across all supervised areas.
- Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
Store Manager
Walgreen's Pharmacy
Tullahoma, TN
05.1998 - 02.2007
- Participated in training sessions on point-of-sale systems and transaction handling.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in daily store operations and customer service tasks.
- Learned inventory management processes and stock replenishment procedures.
- Supported team in maintaining clean and organized sales floor environment.
- Engaged with customers to address inquiries and provide product information.
- Adapted quickly to changing store demands and customer preferences.
- Collaborated with team members to enhance overall customer experience and satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager Trainer
CVS Pharmacy
Smyrna, TN
05.1993 - 06.1998
- Shadowed senior staff to gain insights into effective sales techniques.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in daily store operations and customer service tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Dept Supervisor
KMart
Smyrna, TN
07.1985 - 06.1993
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained staff on operational procedures and customer service best practices.
- Implemented process improvements to enhance team efficiency and reduce errors.
- Scheduled employee shifts, optimizing workforce allocation for peak business hours.
- Resolved customer inquiries, fostering a positive shopping experience through effective problem-solving.
- Conducted performance evaluations, providing constructive feedback to team members for growth.
- Collaborated with management on strategic initiatives to drive sales and customer satisfaction improvements.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Increased retail space by Number square feet by improving gross profits by Number%.
Education
High School Diploma -
Urbandale High School
Urbandale, IASkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Operations management
Supply ordering
Policies and procedures
Store displays
Staff management
Staff supervision
Sales expertise
Employee scheduling
Accurate cash handling
Opening and closing procedures
Documentation and reporting
Order management
Sales strategies
Payroll management
Accurate money handling
Bank deposit procedures
Bank and safe deposits
Performance reviews
Vendor management
Merchandise planning
Delegating work
Certification
Top Shelf Beer and Wine
Food Safety Manager(Serv Safe)
Timeline
Store Manager
United Grocery Outlet
03.2025 - Current
Area Supervisor
Lowes
10.2021 - 03.2025
Store Manager
Dollar General
02.2008 - 10.2021
Store Manager
Freds
02.2007 - 02.2008
Store Manager
Walgreen's Pharmacy
05.1998 - 02.2007
Store Manager Trainer
CVS Pharmacy
05.1993 - 06.1998
Dept Supervisor
KMart
07.1985 - 06.1993
High School Diploma -
Urbandale High School