Summary
Overview
Work History
Education
Skills
Websites
Education Certificates
Personal Information
Timeline
Generic

Robert Norris

Blytheville,AR

Summary

Goal-oriented Customer Care and Data Analytics professional with over 4 years of experience in high-volume, metrics-driven environments spanning healthcare, finance, and technology sectors.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Conduent
  • Supported Medicaid/Medicare clients with account inquiries and issue resolution.
  • Utilized Salesforce CRM for case management, reporting, and documentation accuracy.
  • Delivered clear, professional communication to maintain high satisfaction and retention rates.
  • Balanced high call volumes while meeting compliance and quality standards.

Contractor

MCAEOC (Mississippi County, AR Economic Opportunit
Blytheville, Arkansas
04.2025 - 08.2025
  • Managed monthly distribution of commodities for elderly residents to ensure timely access to resources.
  • Reviewed and verified applications for utility assistance programs to facilitate support for eligible individuals.
  • Coordinated outreach programs to promote economic opportunities in the region.

Customer Service Representative

Alorica
01.2023 - 05.2025
  • Managed end-to-end caller experience for 80-100 daily interactions across healthcare, finance, and technology sectors.
  • Resolved customer inquiries and issues efficiently to maintain high satisfaction rates.
  • Utilized Salesforce CRM for documentation, troubleshooting system errors, and generating analytical reports.
  • Balanced average handle time with first-call resolution through precise documentation using templates and macros.
  • Promoted to peer mentor (SNEED), enhancing onboarding processes and ensuring workflow consistency.

Customer Support Representative

Transact
08.2022 - 2022
  • Managed high volumes of financial product support across digital and phone channels.
  • Documented service trends and facilitated audits on account performance.
  • Coordinated efforts with backend teams to resolve access issues, enhancing client satisfaction.

Sales Coach

H&M
Little Rock, USA
01.2020 - 01.2022
  • Coached associates on customer engagement and sales conversion, contributing to KPI achievement.
  • Maintained product data accuracy, processing 100-150+ items per shift.
  • Recognized for teamwork, dependability, and service excellence.

Education

MBA - Leadership

DeVry University
12.2026

Google Data Analytics Certificate -

Merit America
Virtual
12.2024

Bachelor of Business Administration -

Philander Smith University
Little Rock, AR
12.2023

Skills

  • SQL (BigQuery)
  • Tableau
  • R (RStudio)
  • Excel
  • Salesforce CRM
  • Citrix
  • Avaya
  • Genesys
  • Data Collection
  • Data Cleaning
  • Data Structures
  • Analysis
  • Visualization
  • Forecasting
  • Microsoft 365
  • Google Workspace
  • Slack
  • Zoom
  • Kaggle
  • Loom
  • Problem-Solving
  • Collaboration
  • Attention to Detail
  • Project Management
  • Leadership
  • Communication
  • Conflict Management

Websites

Education Certificates

  • MBA - Leadership, In Progress, 12/31/26, DeVry University
  • Bachelor of Business Administration, 05/31/23, Philander Smith University, Little Rock, AR
  • Google Data Analytics Certificate, 12/31/24, Merit America, Virtual, Coursework in SQL, Tableau, data cleaning, and visualization., Completed hands-on labs and a capstone project applying end-to-end data workflows.

Personal Information

Relocation: Open to Relocation

Timeline

Contractor

MCAEOC (Mississippi County, AR Economic Opportunit
04.2025 - 08.2025

Customer Service Representative

Alorica
01.2023 - 05.2025

Customer Support Representative

Transact
08.2022 - 2022

Sales Coach

H&M
01.2020 - 01.2022

Customer Service Representative

Conduent

MBA - Leadership

DeVry University

Google Data Analytics Certificate -

Merit America

Bachelor of Business Administration -

Philander Smith University

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