Robert N. Paranada
San Jose,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
20
20
years of professional experience
Work History
Amazon Delivery Service Provider
Ready 2 Go Logistics
San Jose, CA
06.2020 - 03.2023
- Company Overview: Amazon Delivery Service Provider
- Pick up and sort Amazon packages from the Amazon warehouse in Milpitas, CA
- Delivered packages to customers' homes/businesses using the Amazon Flex app
Tier 1 Tech Support / Senior Implementation Advisor
8x8 Inc
San Jose, CA
03.2011 - 01.2019
- Acted as a dedicated point of contact for external clients, ranging from small/medium businesses to enterprise
- Provided comprehensive relationship management and support, including introducing products and services, coordinating initial setups, troubleshooting various issues, and delivering post-implementation support
- Supported sales and project teams in identifying barriers to successful implementations and assisted in the onboarding and training of new hires
Help Desk / Solutions Analyst Level 1
Everdream Corp/ Dell
Fremont, CA
01.2004 - 12.2008
- Provided first-line IT analyst support for PC-related issues, utilizing remote access software and maintaining a high level of customer service
- Monitored work queues and maintained service levels on customer requests, including software distribution and troubleshooting network and Internet connectivity issues
- Provided email support, VPN configuration, and password resets for local and domain accounts
Office Administrative Assistant
PricewaterhouseCoopers LLP
San Jose, CA
02.2003 - 12.2003
- Troubleshoot and repaired IT and computer equipment
- Issued badges to new employees and guests, contributing to company security
- Worked cross-functionally with Facilities to assign new employees with cubicles and maintain open cubicle inventory
Education
Certified Network Systems Administrator -
Silicon Valley College
San Jose, CA05.2002
Skills
- VPN Administration
- LAN Administration
- WAN Administration
- VOIP
- Troubleshooting
- Repairing networked/personal computers
- Repairing printers
- Repairing copiers
- Hardware upgrades
- Software upgrades
- Installations
- Microsoft Windows
- Apple operating systems
- Valid driver’s license
- Excellent driving record
- Ability to lift 100 pounds
Timeline
Amazon Delivery Service Provider
Ready 2 Go Logistics
06.2020 - 03.2023
Tier 1 Tech Support / Senior Implementation Advisor
8x8 Inc
03.2011 - 01.2019
Help Desk / Solutions Analyst Level 1
Everdream Corp/ Dell
01.2004 - 12.2008
Office Administrative Assistant
PricewaterhouseCoopers LLP
02.2003 - 12.2003
Certified Network Systems Administrator -
Silicon Valley College
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