Robert Ostrom
La Habra,CA
Summary
Dynamic bartender and server with proven skills in high-volume food and beverage service. Expertise in customer relations and sales techniques ensures exceptional guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server / Bartender
Great Wolf Lodge Hotel & Water Park
Garden Grove, California
01.2021 - 01.2025
- Served guests for 2 years and bartender for 2 years in a high-volume resort environment.
- Provided fast, high-quality service to over 200+ guests daily during peak seasons.
- Prepared specialty cocktails and maintained a strong knowledge of classic and basic cocktails.
- Assisted in training new staff and ensured adherence to service standards.
- Thrived in a fast-paced environment while maintaining professionalism and guest satisfaction.
Customer Service Representative / Sales Floor Rep
Living Spaces
, USA
01.2020 - 01.2021
- Managed high-volume sales, consistently achieving daily sales in the thousands and seasonal sales in five figures.
- Coordinated deliveries and pickups of all furniture sold, ensuring smooth customer experiences.
- Utilized strong upselling techniques to maximize revenue and customer satisfaction.
Personal Trainer
24 Hour Fitness
, USA
01.2017 - 01.2018
- Designed and implemented personalized workout and meal plans for 10–15 clients annually.
- Tracked client progress, helped set goals, and provided ongoing guidance to achieve milestones.
- Delivered exceptional customer service, building strong client relationships and loyalty.
Front Desk Representative
24 Hour Fitness
, USA
01.2016 - 01.2017
- Managed daily member check-ins and inquiries, answered calls, and handled front-store sales.
- Conducted daily floor inspections and ensured smooth operation of the facility.
- Assisted with membership sales and provided excellent customer support.
Education
High School Diploma -
La Serna High School
Whittier, CA01.2016
Skills
- Bartending & Mixology
- High-Volume Food & Beverage Service
- Customer Service & Guest Relations
- Sales & Upselling Techniques
- POS Systems & Payment Handling
- Team Collaboration & Training
- Fast-Paced Environment Adaptability
- Beverage preparation
- Menu knowledge
- Inventory management
- Positive and professional
Certification
TIPS / Responsible Beverage Service (RBS) Certification
References
Available upon request
Timeline
Server / Bartender
Great Wolf Lodge Hotel & Water Park
01.2021 - 01.2025
Customer Service Representative / Sales Floor Rep
Living Spaces
01.2020 - 01.2021
Personal Trainer
24 Hour Fitness
01.2017 - 01.2018
Front Desk Representative
24 Hour Fitness
01.2016 - 01.2017
High School Diploma -
La Serna High School
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