Zoe Griffith
Pembroke Pines,FL
Summary
Experienced hospitality professional with over 6 years in high-volume and upscale dining environments. Delivered exceptional guest experiences through effective bartending, guest relations, and team collaboration. Known for strong communication and problem-solving skills that enhance guest loyalty and drive team success.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Server / Bartender
Cooper’s Hawk Winery & Restaurant
Pembroke Pines, Florida
01.2024 - Current
- Delivered personalized, high-quality service while creating memorable dining experiences for guests in an upscale restaurant environment.
- Provided knowledgeable beverage recommendations, including wine and cocktail selections, while maintaining strong menu expertise.
- Managed bar operations to maintain accuracy, consistency, and compliance with company standards, enhancing overall service quality.
- Collaborated with culinary and front-of-house teams to provide seamless service and maintain guest satisfaction.
- Built strong guest relationships through attentive service and effective communication, fostering repeat business and positive dining experiences.
- Resolved guest concerns with a solutions-focused approach, ensuring positive outcomes and repeat business.
- Trained new servers on restaurant policies and best practices, ensuring seamless integration into the team and consistent service delivery.
- Executed opening and closing procedures, including setting up dining area and restocking supplies. such as setting up the dining area, restocking supplies.
Lead Bartender
Cheddar’s Scratch Kitchen
Pembroke Pines, Florida
09.2022 - 12.2024
- Orchestrated daily bar operations to ensure smooth workflow, high service quality, and effective staff coordination.
- Led daily bar operations in a fast-paced, high-volume restaurant environment while maintaining exceptional service standards.
- Trained and supported bartending staff, promoting teamwork, efficiency, and consistent guest experiences.
- Prepared diverse cocktails, leveraging extensive knowledge of beverage offerings and responsible alcohol service practices.
- Managed inventory control and stock monitoring, placing timely orders to support uninterrupted bar operations.
- Handled guest requests, special accommodations, and service recovery situations with professionalism.
- Ensured optimal inventory levels by tracking stock and placing timely orders, ordering supplies to meet bar demands efficiently.
Service Bartender
JB’s on the Beach
Deerfield Beach, Florida
05.2020 - 11.2023
- Prepared cocktails and beverages efficiently while maintaining quality, accuracy, and presentation standards.
- Provided attentive and engaging service in a busy beachfront dining environment with a focus on guest satisfaction.
- Crafted memorable guest experiences through interpersonal skills, menu knowledge, and tailored recommendations.
- Collaborated with team members to enhance service flow and table turnover, contributing to overall restaurant efficiency.
- Managed multiple priorities in high-pressure situations while maintaining professionalism and attention to detail.
- Educated new bartenders on procedures and customer interaction techniques to ensure consistent service quality.
Education
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines06-2019
Skills
- Bartending & Mixology
- Wine & Beverage Knowledge
- Beverage Management
- Inventory Control
- Inventory Management
- POS Systems & Cash Handling
- High-volume operations
- Dining standards
- Team leadership
- Conflict resolution
- Communication & Relationship Building
- Hospitality relations
Certification
- Alcohol Service Certification
- Food Safety Certification
Languages
English
Professional
Spanish
Limited
Timeline
Server / Bartender
Cooper’s Hawk Winery & Restaurant
01.2024 - Current
Lead Bartender
Cheddar’s Scratch Kitchen
09.2022 - 12.2024
Service Bartender
JB’s on the Beach
05.2020 - 11.2023
High School Diploma -
Pembroke Pines Charter High School