Robert Patten

Completed military equipment rebuilds within set timeframes.

Diagnosed issues related to hydraulic, pneumatic, and mechanical systems on incoming rebuilds.

Conducted comprehensive overhauls on pumps, engines, and undercarriage components.

Prepared new equipment for integration into naval operations.

• Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
• Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
• Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
• Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
• Provided exceptional customer service by thoroughly explaining repair needs and options to clients, leading to repeat business opportunities.
• Resolved warranty claims swiftly by coordinating with manufacturers'' representatives to ensure proper documentation and processing procedures were followed.
• Troubleshot complex mechanical issues using advanced diagnostic tools, reducing repair times significantly.
• Mentored junior technicians, fostering a collaborative environment that improved overall team performance.

• Performed vehicle lubrication and DOT safety inspections.
• Assessed equipment for damage, wear, battery life, and fluid levels.
• Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
• Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
• Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
• Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
• Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
• Diagnosed mechanical and electrical problems in vehicles arriving at the facility.

• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Troubleshot systems, traced problems and diagnosed root causes.
• Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
• Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
• Completed warranty services and submitted required paperwork.
• Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
• Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.

• Conducted hands-on training sessions for new hires, ensuring consistent adherence to quality standards across the team.
• Collaborated with architects and engineers to ensure designs were executed accurately and met client specifications.
• Streamlined repair processes, resulting in decreased turnaround times for critical machinery.
• Ensured smooth flow of operations by regularly updating project status and progress reports, keeping stakeholders informed.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

• Reduced downtime for equipment maintenance by performing regular inspections and addressing issues promptly.
• Executed diagnostic reports, ordered parts, replaced parts, and conducted operational testing to ensure optimal condition of CESE.
• Executed maintenance tasks to ensure CESE met operational standards and remained in optimal condition.