Angel Armstrong
Topeka,KS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Military Pay Technician
United States Coast Gaurd
Topeka, KS
11.2023 - Current
- Managed processing of deceased claims to ensure timely resolution.
- Administered processing of annuity beneficiaries to ensure accurate and timely disbursement.
- Processed debts for retired Coast Guard members, including pay, allowances, bonuses, and lump sum leave. Assisted with service members group life insurance (SGLI), traumatic service members group life insurance (TSGLI), and family service members group life insurance (FSGLI). Managed excess leave and previous debts incurred during active duty status.
- Developed in-service debt EABPs for service members to streamline financial management.
- Managed processing of active duty death cases within direct access system.
- Facilitated off-cycle requests for death gratuity, final BAH, pay, and allowances owed to members.
- Audited member payments and allowances to identify ineligible funds.
- Modified accumulators in direct access to ensure accurate amounts post-debt establishment.
- Utilized Ivanti to define and prioritize essential tasks for completion.
- Generated W2C forms for members to rectify discrepancies in W2 forms.
- Notified members of W2C corrections to ensure awareness of changes.
- Facilitated communication with members regarding outstanding debts through Ivanti email system.
Assistant Office Manager
Aspen Dental
Elizabeth City, NC
08.2020 - 04.2023
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Reimbursement of travel orders for employees that needed to go to other locations for work.
- Kept legal files regarding accidents or claims for patient protection.
- Reviewed financial claims and rejections provided by companies/payment authorities.
Patient Access Representative
Baptist Health
Paducah, KY
04.2015 - 04.2018
- Worked in Emergency Room, Outpatient Lab, Heart Center, Endoscopy and Chemo lab.
- Used EPIC to schedule appointments for patients needing chemo, injections, MRI/CTS, transfusions, baby deliveries, biopsies , lab work, surgeries, EKGS, Sleep studies, ETC.
- Had the responsibility of unlocking and opening the outpatient lab every morning.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Addressed bad debts in line with set protocols.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Book Keeper
Stringworks LLC.
Paducah, KY
09.2013 - 04.2015
- Managed, tracked and monitored financial updates, watch lists and insurance files.
- Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
- Tracked various statistics and kept detailed records to support human resources department.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
Sales Associate
JCPenney
Paducah, KY
08.2010 - 03.2013
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate Degree In Science - Pharmacy Technology
Daymar College - Clarksville
Clarksville, TN06.2022
Skills
- Military pay regulations understanding
- Teamwork
- Conflict resolution techniques
- Multitasking
- Attention to detail
- Reliability
- Continuous improvement mindset
- Data entry
- Self motivation
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Military Pay Technician
United States Coast Gaurd
11.2023 - Current
Assistant Office Manager
Aspen Dental
08.2020 - 04.2023
Patient Access Representative
Baptist Health
04.2015 - 04.2018
Book Keeper
Stringworks LLC.
09.2013 - 04.2015
Sales Associate
JCPenney
08.2010 - 03.2013
Associate Degree In Science - Pharmacy Technology
Daymar College - Clarksville